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Heritage Oaks Assisted Living and Memory Care
- Assisted Living Facilities
- Conroe, TX
About this business
Location details
903 Longmire Rd, Conroe, TX, 77304, United States
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Toured on Saturday Facility was gorgeous but mom needs were care
2nd favorite facility.Very clean and proffesional. Rooms were nice size. Residents were pleased with the facility.
Very unorganized. The room always smelled like urine because they wouldn't change the bed. Did not keep up with incontinence issues. Billing was a mess. The people working there were always so grumpy. Couldn't get out of there fast enough.
Business response:
Hi there! We appreciate you taking the time to leave a review of Heritage Oaks Assisted Living & Memory Care. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current or former residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Colleen Mood... read more
Heritage Oaks could improve on the food, the management and the doctor response. There could be more availability to the families. They could also have better options for pill management.
Business response:
Hi there! We appreciate you taking the time to leave a review of Heritage Oaks Assisted Living & Memory Care. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Colleen Moody, at 817.... read more
My mother passed [date removed] we were told that she would owe 14 days of rent after death. We promptly removed all her belongings within 2 days of death. The October auto debit was to be for 8 days, to our surprise it was the entire month over $[removed]. we promptly called and were told refund would be issued within 4 weeks, it is has been 6 months. We call every week only to be lied to telling us check is in mail, then next call some other reason. Last call with [name removed](manager) we were told she is new and just le... read more
My one current concern is that they were not prepared with their generators to maintain the facility during the recent hurricane that caused power outages in Conroe. I thought all care facilities were required to have generators that passed inspection. What happened there?
Business response:
Hello there, We appreciate your feedback and apologize for any inconvenience caused by the power outage during the recent hurricane. We pride ourselves on providing high quality care and feedback like this helps us improve. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com to discuss this further. Thank you for bringing this to our attention.
Based on the rules of this review, I will just say that the nursing staff acted in a very concerning manner. They kicked out a resident without notifying family first. That resident was dying. The nurse in charge (regional nurse) might want to go to med school if she wants to play doctor.
Business response:
Hi Jan - We hate to hear that you had an unpleasant experience with our staff. We strive to deliver the best customer service possible to our residents and family. Please reach out to us so we can learn more about your experience and work together to make things better in the future.
I'd have them shut down if I could! The place is clean except the patients rooms. It's beautiful but the care is terrible ! There are No activities! They were chemically restraining my dad and did not check on him after I had asked them to which caused him to fall and was badly injured. They did not even call for help! I would not recommend this facility to a dying dog!
Business response:
Hello Cindy, Thank you for sharing your experience at our community. Our professional staff aim to provide high quality care to all our residents. We would like to look into this further. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com.
I would NOT recommend Heritage Oaks to anyone after the experience we had with the management there. They automatically charged a monthly late fee see despite not being late on payments and only refunded it if asked about it. That to me is fraud/theft. Secondly, they ran out of his medicine multiple times despite having full control of his medication. They didn't bring him all his meals sometimes he went without. The staff was hit or miss especially night time and weekend staff was subpar. They could never get the billing se... read more
Business response:
We strive to create the best possible experience for both residents and employees. If you are willing, please reach out directly to our Executive Team directly at ExecutiveSupport@frontiermgmt.com.
Frequently asked questions about Heritage Oaks Assisted Living and Memory Care
How is Heritage Oaks Assisted Living and Memory Care rated?
Heritage Oaks Assisted Living and Memory Care has a 4.2 star rating with 137 reviews.
When is Heritage Oaks Assisted Living and Memory Care open?
Heritage Oaks Assisted Living and Memory Care is open now. It is open 24/7.