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HFS Financial
- Personal Loans
- Reisterstown, MD
About this business
Location details
100 Owings, Ct #13, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I would like to share my experience with HFS from 2017. Recently, I stumbled upon some old emails from HFS and realized that I never left a review, which seems to be an oversight. Here’s my review: Our interaction with HFS was entirely positive. They were open and honest right from the start. Before checking our credit, they inquired about our credit score and debt-to-credit ratio, specifying that it should be 30% or lower along with a minimum credit score requirement. They advised us to reach out again once we met those cri... read more
I would like to share my experience with HFS from 2017. Recently, I stumbled upon some old emails from HFS and realized that I never left a review, which seems to be an oversight. Here’s my review: Our interaction with HFS was entirely positive. They were open and honest right from the start. Before checking our credit, they inquired about our credit score and debt-to-credit ratio, specifying that it should be 30% or lower along with a minimum credit score requirement. They advised us to reach out again once we met those cri... read more
Business response:
Thank you for the kind and thoughtful review. We hope you and your loved ones are enjoying the swimming pool and associated home improvements.
John called me same day to discuss terms and options. Stayed on the line with me to set my portal up correctly, walked me through documentation needed- they have a Stated/NINA option, so it really was a DL, SOW from Contractor, and check a few boxes. I certainly didn't have the same experience as others on here. Low 20 Year Fixed rate with zero collateral. Blown away with the simplicity of HFS - Thanks for making our dream a reality.
Shady way of doing business. Stay away from this company. I wanted to share how overwhelming this process has become for us. It has been far more stressful than we ever anticipated honestly, even more difficult than purchasing our home. Despite our best efforts to provide everything requested, it feels like pulling teeth to move forward.We just canceled the process, they literally called a company that I had a quote and asking information about my quote. I dont need anyone to know my business. Why do I want the company that ... read more
Business response:
*******,We thank you for allowing *** the opportunity to assist in your home improvement loan ********** part of our process we do verify require a fully executed home improvement work order as evidence that the work is being performed, among other verifications performed. We also reserve the right to validate that work order via contacting the contractor that is performing the work. This is a standard practice at HFS. We do apologize if this came off as inappropriate to you. If you have any other questions or if we can bett... read more
This company is not ethical! Zero transparency and flat out lied to us. I am not disgruntled just don't want anyone else to get the run around like I did, take a hard pull to their credit or expose personal information to this company. This company should be investigated! Buyer beware! Find a more reputable company to service your loan.
Business response:
Thank you for your feedback. Your loan was prequalified and a final and single hard credit check was performed thereafter. At that time it was denied due to past credit history.We are sorry that we were not able to get your loan funded at this time. As such, we have put in another request to have the loan re-examined to triple check that there are no other options at this time.
Credit score of 816 & 824 ...jumped through all hoops with horrible communication on their part. Income over $300k, sitting on $200 in equity, all easily verified yet day it was sent to underwriting, it was denied within 5.5 hours with no explination. We are beyond shocked.
Business response:
Thank you for your feedback. We can understand how frustrating it can be to start a process with certain expectations only for those to change. I do see that you have been submitting loan requests for home improvement financing through HFS since August 2022. Since then you have submitted 5 loan inquiries. Each time choosing not to proceed, with the exception of the most recent on in 2025. For that one, it was determined during final underwriting that the home was ineligible for the loan program you requested as the home is ... read more
Not much communication. Does not return calls or messages. Denied a loan because they could not prove ownership. But refused to accept the deed. And when sent information for an online search proving ownership. Refused to return calls.
This company seems like a scam after all I went through with them. They called us and told us we were preapproved and told us the terms of the loan. Then asked us to submit all the documentation and jump through many hoops with very little communication via automated emails and a couple of other emails they sent a denial stating they couldn't confirm any information. That is bull!! we sent in all documents proving information. Anyways no one will answer their phone or call back. I did get a text message that stated we were d... read more
Business response:
Hi Amy,Your loan was unable to be fully processed due to inability to verify information. HFS has successfully assisted homeowners in funding billions of dollars worth of home improvement loans. We are sorry that you were unable to facilitate funding on our platform.While we disagree with your assessment that HFS is a scam, as we certainly are not, we do respect your right to an opinion and hope to do better to be more communicative in the loan process for all consumers. Both those whom are approved and those whom are unable... read more
After experiencing the same denial as others on this review board, I strongly suggest that this company is looked into. I called them several times trying to find out where my loan status was in the process of being reviewed and received no phone call back. If they would update the online portal accordingly, I would not have had to call. They told our pool company that the loan would fund within 3-5 business days, but we had not even discussed the final rate. Our contractor started preparing everything and we did not know ou... read more
Frequently asked questions about HFS Financial
How is HFS Financial rated?
HFS Financial has a 4.7 star rating with 2,474 reviews.
When is HFS Financial open?
HFS Financial is closed now. It will open at 9:00 a.m.