This profile has been claimed by the business owner or representative.
HFS Financial
- Personal Loans
- Reisterstown, MD
About this business
Location details
100 Owings, Ct #13, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I would like to share my experience with HFS from 2017. Recently, I stumbled upon some old emails from HFS and realized that I never left a review, which seems to be an oversight. Here’s my review: Our interaction with HFS was entirely positive. They were open and honest right from the start. Before checking our credit, they inquired about our credit score and debt-to-credit ratio, specifying that it should be 30% or lower along with a minimum credit score requirement. They advised us to reach out again once we met those cri... read more
I would like to share my experience with HFS from 2017. Recently, I stumbled upon some old emails from HFS and realized that I never left a review, which seems to be an oversight. Here’s my review: Our interaction with HFS was entirely positive. They were open and honest right from the start. Before checking our credit, they inquired about our credit score and debt-to-credit ratio, specifying that it should be 30% or lower along with a minimum credit score requirement. They advised us to reach out again once we met those cri... read more
Business response:
Thank you for the kind and thoughtful review. We hope you and your loved ones are enjoying the swimming pool and associated home improvements.
John called me same day to discuss terms and options. Stayed on the line with me to set my portal up correctly, walked me through documentation needed- they have a Stated/NINA option, so it really was a DL, SOW from Contractor, and check a few boxes. I certainly didn't have the same experience as others on here. Low 20 Year Fixed rate with zero collateral. Blown away with the simplicity of HFS - Thanks for making our dream a reality.
Worst experience ever trying to get a loan. They make your contractors sign up to register with them before sending to underwriting. Which doesnt make any sense , especially since they are giving the money directly to the borrower. Getting the loan officer **** to respond has been the worst. She takes days to respond and she very short with you on the phone. She says she will be available but isnt. Worst customer service ever. This whole experience has been the worse Ive ever experienced. Do not recommend them. The process h... read more
Business response:
HFS does require as a condition for utilization of the platform that the Home Improvement Contractor performing the work be registered with us. This often is a formality for the contractor but we do understand that in some cases a contractor may not want to do that and opt not to use our services. *** has over ******+ Home Improvement contractors throughout ***************** that have proactively registered to use our services and in this example it would seem that we would not be able to proceed given that the contractor yo... read more
They are using misleading business practices in their marketing materials, their website, and on the phone calls when selling their product. They said our loans were unsecured, come to find out their lender they outsourced to, ********, put a lien on our house when we are in good standing. This is supposed to be unsecured, its why people pay a premium, this is a very dishonest and very shady business practice.
Business response:
Thank you for your review. We can understand that how frustrating this can be. Once loans fund with 3rd party lenders, *** is not able to manage those loans. Our advice would be to contact the lender of record and/or the loan servicer to understand the loan terms and ensure that nothing has changed outside of what was disclosed at loan origination. *** is not a lender and we provide consumers with available loan terms from participating lenders on our platform at the time and during a consumers loan inquiry. We are sorry for... read more
They are using misleading business practices in their marketing materials, their website, and on the phone calls when selling their product. They said our loans were unsecured, come to find out their lender they outsourced to, ********, put a lien on our house when we are in good standing. This is supposed to be unsecured, its why people pay a premium, this is a very dishonest and very shady business practice.
Business response:
Thank you for your review. We can understand that how frustrating this can be. Once loans fund with 3rd party lenders, *** is not able to manage those loans. Our advice would be to contact the lender of record and/or the loan servicer to understand the loan terms and ensure that nothing has changed outside of what was disclosed at loan origination. *** is not a lender and we provide consumers with available loan terms from participating lenders on our platform at the time and during a consumers loan inquiry. We are sorry for... read more
If I could leave a zero star review, I would. My contractor offered *** as a quick way to finance and, though I didn't need it, felt I would prefer to pay over time. I have strong credit, no delinquencies, income in excess of $200k per year and assets in excess of $2 million. My loan was for $22,500. After supplying basic information, they came back and started asking for more. By the time I was through, I had given them 2 years of persona tax returns, two years of business tax returns, three months of personal and business ... read more
Business response:
Thank you for your feedback. In review of your loan inquiry there were questions surrounding the length and history of your employment as there were some changes that occurred which required further verification for underwriting. We apologize for any issues or frustration that may have resulted from requests for additional information and/or documentation surrounding the need to verify income and employment for your loan inquiry.If we can be of any additional assistance we can be reached directly should you wish to speak wit... read more
I wish I had read these reviews before I applied. This company was recommended by the contractor. We were told we were approved. *** reached out to the contractor and said we were approved. When a reviewer called to confirm some financial info with my husband, he couldn't give responses in full or quick enough. Of course ghe wouldn't know- I DO THE BILLS AND MANAGE THE MONEY FOR THE PAST 30 YEARS. I am sure miss ****** thought we were trying to blow smoke. With credit score of 785, and retirement income almost $200,00- we do... read more
Shady way of doing business. Stay away from this company. I wanted to share how overwhelming this process has become for us. It has been far more stressful than we ever anticipated honestly, even more difficult than purchasing our home. Despite our best efforts to provide everything requested, it feels like pulling teeth to move forward.We just canceled the process, they literally called a company that I had a quote and asking information about my quote. I dont need anyone to know my business. Why do I want the company that ... read more
Business response:
*******,We thank you for allowing *** the opportunity to assist in your home improvement loan ********** part of our process we do verify require a fully executed home improvement work order as evidence that the work is being performed, among other verifications performed. We also reserve the right to validate that work order via contacting the contractor that is performing the work. This is a standard practice at HFS. We do apologize if this came off as inappropriate to you. If you have any other questions or if we can bett... read more
Frequently asked questions about HFS Financial
How is HFS Financial rated?
HFS Financial has a 4.6 star rating with 2,551 reviews.
When is HFS Financial open?
HFS Financial is closed now. It will open tomorrow at 9:00 a.m.