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Hollywood Feed
- Pet Stores
- Fort Worth, TX
About this business
Location details
6200 Camp Bowie Blvd, #6216, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Usually I receive great customer service in this store but this visit was the exception. There were two employees standing at the counter when I walked in. No one else was in the store and one of the girls greeted me when I walked in. That was the only time either of them spoke to me during my entire visit. I tried speaking with the girl who was checking me out, but she answered her cell phone while checking me out. I understand if it were the store phone but I think it is rude to take a personal phone call when waiting... read more
Business response:
Thank you for taking the time to leave us a review, Kimberly! We always appreciate feedback from our customers, especially negative, as it helps us learn and improve. It is never our intention to offer sub-par service to any of our customers, and cell phone use is prohibited with our sales associates, so I would like to sincerely apologize for the negative experience you had during your last visit. I have escalated this issue to our Operations Director as well as the store location's Regional Manager, Tom, so they can addr... read more
Put an order in 45 min before they closed and didn’t get any email or confirmation so I pulled up to the location and saw 2-3 people inside shopping. I called and they wouldn’t answer not knowing I was looking from outside parked up front. Wonder why some people had the opportunity to shop inside and come out with products but others such as myself were inside our vehicles just watching. Won’t be returning back to this location ever again.
Business response:
Thank you so much for your feedback. We value all feedback, including negative, as it helps us to learn and grow. We are sorry that you did not receive notification of your Curbside Pickup prior to your arrival. We strive to provide the best possible customer service and it sounds like we may have dropped the ball on your most recent visit. While we do now offer Curbside Pickup, we are still open for business, so customers are still allowed in the stores to shop. Therefore, we are sorry to have missed your call when you arri... read more
Put an order in 45 min before they closed and didn’t get any email or confirmation so I pulled up to the location and saw 2-3 people inside shopping. I called and they wouldn’t answer not knowing I was looking from outside parked up front. Wonder why some people had the opportunity to shop inside and come out with products but others such as myself were inside our vehicles just watching. Won’t be returning back to this location ever again.
Business response:
Thank you so much for your feedback. We value all feedback, including negative, as it helps us to learn and grow. We are sorry that you did not receive notification of your Curbside Pickup prior to your arrival. We strive to provide the best possible customer service and it sounds like we may have dropped the ball on your most recent visit. While we do now offer Curbside Pickup, we are still open for business, so customers are still allowed in the stores to shop. Therefore, we are sorry to have missed your call when you arri... read more
Cashier was less than enthusiastic to be there. Her boyfriend, who was hanging out with her, had more personality and interacted with me more than she did. She seemed as though I was interrupting her. I probably will not return to this location.
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We strive to create a positive customer experience and to do what is right by our customers. I am sorry to hear about your recent experience at this location. I have reached out to the store's Regional Manager. He will be investigating the concerns and discussing this with the staff at this location. If you would like ... read more
Cashier was less than enthusiastic to be there. Her boyfriend, who was hanging out with her, had more personality and interacted with me more than she did. She seemed as though I was interrupting her. I probably will not return to this location.
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We strive to create a positive customer experience and to do what is right by our customers. I am sorry to hear about your recent experience at this location. I have reached out to the store's Regional Manager. He will be investigating the concerns and discussing this with the staff at this location. If you would like ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 751 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.