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Hollywood Feed
- Pet Stores
- Little Rock, AR
About this business
Location details
12319 Chenal Pkwy, Suite A, Little Rock, AR, 72211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Everyone is liberal.
Business response:
Bradie, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we are here to make sure that every pet has a healthy lifestyle. No matter what, we believe in doing what is right and making every person and pet feel important. At Hollywood Feed, we do not push any opinion upon anyone and take great value in individual rights. We ask that you give us more information on your shopping experience at our Chenal store so... read more
Indifferent customer service
Business response:
Karen, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Chenal location seem to have missed the mark. This will be escalated to the regional manager, Avery Williams, so they can take the appropriate action with our team. Please reach out to them directly at av... read more
Indifferent customer service
Business response:
Karen, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Chenal location seem to have missed the mark. This will be escalated to the regional manager, Avery Williams, so they can take the appropriate action with our team. Please reach out to them directly at av... read more
The main item I came for the can of goats milk booster the man left it out , I drive from Hot Springs & really needed this item for my 3 old dogs very disappointed I placed it on left counter with all other items.
Business response:
Beverly, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and providing a variety of quality products, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do apologize for your latest shopping experience at our Chenal store. We do train our staff to help every customer in the best way possible and to be careful... read more
The main item I came for the can of goats milk booster the man left it out , I drive from Hot Springs & really needed this item for my 3 old dogs very disappointed I placed it on left counter with all other items.
Business response:
Beverly, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and providing a variety of quality products, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do apologize for your latest shopping experience at our Chenal store. We do train our staff to help every customer in the best way possible and to be careful... read more
I used to come to this location weekly for my doggy’s needs, but the last two times I went in I asked the employee specific questions they were unable to help. Unlike previously the employees were always knowledgeable about food specific to my dog’s special needs, what gives.
Business response:
Thank you for taking the time to write us a review, April! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company to learn and improve. We strive to provide well-informed service for all our customers, going so far as to provide 40-50 hours of training to all our employees throughout the year on products and nutrition. I'm very sorry to hear we fell short of this expectation for your last two visits, so I have escalated this to the Regional Manager of this location, Avery, so she c... read more
I used to come to this location weekly for my doggy’s needs, but the last two times I went in I asked the employee specific questions they were unable to help. Unlike previously the employees were always knowledgeable about food specific to my dog’s special needs, what gives.
Business response:
Thank you for taking the time to write us a review, April! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company to learn and improve. We strive to provide well-informed service for all our customers, going so far as to provide 40-50 hours of training to all our employees throughout the year on products and nutrition. I'm very sorry to hear we fell short of this expectation for your last two visits, so I have escalated this to the Regional Manager of this location, Avery, so she c... read more
The reward system is no longer worth it. The change resulted in us losing about a third of our earnings simply because we purchased some smaller bags near the end of our term. Will be shopping elsewhere...
Business response:
Thank you for taking the time to leave us a review, Anthony! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company to learn and improve. I apologize if any changes to our Frequent Feeder rewards program have dissatisfied you. The changes made were intended to expand and improve our rewards program to offer our customers more options. Previously, after buying a set number of bags within a select brand, you would receive a free bag based on the size most frequently purchased. Now,... read more
The reward system is no longer worth it. The change resulted in us losing about a third of our earnings simply because we purchased some smaller bags near the end of our term. Will be shopping elsewhere...
Business response:
Thank you for taking the time to leave us a review, Anthony! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company to learn and improve. I apologize if any changes to our Frequent Feeder rewards program have dissatisfied you. The changes made were intended to expand and improve our rewards program to offer our customers more options. Previously, after buying a set number of bags within a select brand, you would receive a free bag based on the size most frequently purchased. Now,... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,050 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.