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Hollywood Feed
- Pet Stores
- Cumming, GA
About this business
Location details
4335 Bethelview Rd, Cumming, GA, 30040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I tried the order ahead on the internet. When I arrived two days later, they had no record if the order. Then, sat in the car a lengthy time. When I ask for the small bags of Fromm, I ended up with larger bags. When I questioned the difference in price from my internet order, there was no response. New help? Not happy with this & I have had excellent service in the past. Not good folks!
Business response:
Thank you for taking the time to leave us a review, Linda! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We will be escalating this matter to the regional manager, Kelsie, so she can take the appropriate action with our team. If you would like to reach out to Kelsie directly, please email her at kelsie@hollywo... read more
Called from the parking lot. Told them I wanted to duplicate a previous order. Inn less than 5 minutes I was on my way, having never left my car.
Business response:
Thank you so much for this great feedback, Rob! We are thrilled to hear you are enjoying our newest service, Curbside Pickup! We hope to see you back again soon!
I always go out of my way to this location to purchase dog food and essentials. This last time I forgot my $5 coupon and asked if they would honor it. The manager said she couldn't. I was very disappointed!!!
Business response:
Thank you for taking the time to leave us your feedback, Carla! I'm very sorry to hear you were disappointed during your last visit to our Bethelview location! Unfortunately, for our associates to honor a coupon it is necessary for them to receive the physical coupon. While I understand why this may be frustrating, it is a necessary step required by the vendors that offer the coupons, otherwise the store will not be reimbursed for honoring the sale. At Hollywood Feed, we take all customer feedback seriously, especially negat... read more
I always go out of my way to this location to purchase dog food and essentials. This last time I forgot my $5 coupon and asked if they would honor it. The manager said she couldn't. I was very disappointed!!!
Business response:
Thank you for taking the time to leave us your feedback, Carla! I'm very sorry to hear you were disappointed during your last visit to our Bethelview location! Unfortunately, for our associates to honor a coupon it is necessary for them to receive the physical coupon. While I understand why this may be frustrating, it is a necessary step required by the vendors that offer the coupons, otherwise the store will not be reimbursed for honoring the sale. At Hollywood Feed, we take all customer feedback seriously, especially negat... read more
Don't like I cannot get the items I used to be able to get from Ruckers. Don't like how the corporate office only lets them order certain things and the office is slow to respond to the request.
Since new management in place, customer service has been declining to the point where I no longer feel comfortable in this store. Will not be back.
Business response:
Thank you for taking the time to provide feedback, Kelly! We value all customer feedback as it helps our company to learn and improve. Our team strives to provide excellent service during every customer's visit, so I deeply apologize as it appears we've dropped the ball during your last visit. This has been escalated to our Operations Director as well as this location's regional manager, Kelsie, so they can address the staff and correct this issue. If you would like to reach out directly about your visit, you can email K... read more
Since new management in place, customer service has been declining to the point where I no longer feel comfortable in this store. Will not be back.
Business response:
Thank you for taking the time to provide feedback, Kelly! We value all customer feedback as it helps our company to learn and improve. Our team strives to provide excellent service during every customer's visit, so I deeply apologize as it appears we've dropped the ball during your last visit. This has been escalated to our Operations Director as well as this location's regional manager, Kelsie, so they can address the staff and correct this issue. If you would like to reach out directly about your visit, you can email K... read more
Don't like I cannot get the items I used to be able to get from Ruckers. Don't like how the corporate office only lets them order certain things and the office is slow to respond to the request.
Prices higher at different store. Merchandise in wrong location and mis-priced. Out of the dog food I use - not good for the dog. Staff indifferent as to customer issues.
Business response:
Thank you for taking the time to leave your feedback, Doug! At Hollywood Feed, we take all customer feedback seriously, especially negative, as it helps our company to learn and grow. Our team strives to not only provide a wide variety of quality products at competitive prices, but also to go above and beyond to ensure excellent service in a well maintained store for every visit. We certainly never intend for our customers to feel ignored or unappreciated during their time in our store or for our customers to have trouble... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 2,025 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.