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Hollywood Feed
- Pet Stores
- Mansfield, TX
About this business
Location details
1530 Debbie Ln, #136, Mansfield, TX, 76063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Didn’t have a large bag of food i was wanting and couldn’t use a 20% off coupon I had been emailed. The feel that the email coupon was misleading abs wasn’t clear that the coupon was only for certain items.
Business response:
Allison, thank you so much for taking the time to leave us your feedback. After we sent the email with the 20% off coupon, we very quickly realized that the wording was misleading, so we opened the coupon up to any single item across our website - no restrictions. We apologize for making you feel that the coupon was provided in ill-faith. We always strive to do what's right by our customers, so we would be happy to assist you in redeeming this coupon for the item of your choice. Please reach out to us at bark@hollywoodfeed.c... read more
Didn’t have a large bag of food i was wanting and couldn’t use a 20% off coupon I had been emailed. The feel that the email coupon was misleading abs wasn’t clear that the coupon was only for certain items.
Business response:
Allison, thank you so much for taking the time to leave us your feedback. After we sent the email with the 20% off coupon, we very quickly realized that the wording was misleading, so we opened the coupon up to any single item across our website - no restrictions. We apologize for making you feel that the coupon was provided in ill-faith. We always strive to do what's right by our customers, so we would be happy to assist you in redeeming this coupon for the item of your choice. Please reach out to us at bark@hollywoodfeed.c... read more
Bad customer service. Other locations that i have been to were better.
Business response:
We appreciate you taking the time to leave us a review. We take feedback from our customers very seriously so that we can continue to learn and improve. I am so sorry that your recent visit to our Mansfield location was not a positive experience. We strive to offer our guests the best customer service each time they visit any of our locations, and I apologize that we did not meet that expectation during your visit. According to your 1-Star rating, it looks like we have lots of room to improve. We certainly apologize if we ha... read more
Bad customer service. Other locations that i have been to were better.
Business response:
We appreciate you taking the time to leave us a review. We take feedback from our customers very seriously so that we can continue to learn and improve. I am so sorry that your recent visit to our Mansfield location was not a positive experience. We strive to offer our guests the best customer service each time they visit any of our locations, and I apologize that we did not meet that expectation during your visit. According to your 1-Star rating, it looks like we have lots of room to improve. We certainly apologize if we ha... read more
All of the knowledgeable staff has left and the new staff are unfriendly and not interested in the product or customers.
Business response:
Thank you for taking the time to leave us a review, Debrah! We always appreciate feedback from our customers as it helps us learn and improve. At Hollywood Feed, we take pride in providing well-informed, excellent customer service, so I'd like to apologize as it appears we've dropped the ball during your recent visit. Our associates attend over 40 hours of training each year to stay up to date on product knowledge, pet health, and nutrition and are encouraged to treat each customer as if it's their first time in our stores... read more
All of the knowledgeable staff has left and the new staff are unfriendly and not interested in the product or customers.
Business response:
Thank you for taking the time to leave us a review, Debrah! We always appreciate feedback from our customers as it helps us learn and improve. At Hollywood Feed, we take pride in providing well-informed, excellent customer service, so I'd like to apologize as it appears we've dropped the ball during your recent visit. Our associates attend over 40 hours of training each year to stay up to date on product knowledge, pet health, and nutrition and are encouraged to treat each customer as if it's their first time in our stores... read more
No greeted when I walked in, didn’t ask if I needed help even with my just standing there for a min. Cold staff.
Business response:
Thank you for taking the time to leave us a review, Cindy! At Hollywood Feed, we take all customer feedback seriously, especially negative, as it helps our company to learn and improve. We take pride in providing excellent customer service for every customer, so I'd like to apologize as it seems our team dropped the ball during your last visit. It is never our intention to make a customer feel unwelcome and unassisted, so this has been escalated to the location's regional manager, Tom, so he can address and correct this i... read more
No greeted when I walked in, didn’t ask if I needed help even with my just standing there for a min. Cold staff.
Business response:
Thank you for taking the time to leave us a review, Cindy! At Hollywood Feed, we take all customer feedback seriously, especially negative, as it helps our company to learn and improve. We take pride in providing excellent customer service for every customer, so I'd like to apologize as it seems our team dropped the ball during your last visit. It is never our intention to make a customer feel unwelcome and unassisted, so this has been escalated to the location's regional manager, Tom, so he can address and correct this i... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,428 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.