This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- McKinney, TX
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in McKinney, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members t... read more
Location details
2851 Craig Dr, Suite 200D, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Excellent customer service, engaging, interested in helping, proud of work place
Business response:
Beverly, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
I got great customer service from a young man working on Saturday. He really knew his stuff.
Business response:
Mary, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Beth is great as well as all the staff!! You can tell they love what they do and they are always very helpful and knowledgeable about the products.
Business response:
Leslie, we are so grateful for your wonderful feedback! We are pleased to hear that Beth at our El Dorado location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon!
Beth is great as well as all the staff!! You can tell they love what they do and they are always very helpful and knowledgeable about the products.
Business response:
Leslie, we are so grateful for your wonderful feedback! We are pleased to hear that Beth at our El Dorado location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon!
Love the products although they are a bit pricier than most places. To be honest though, customer service has been lacking lately. There was one gentleman with longish hair who was super personable recently so I appreciated that. But the last few times I’ve been in, it doesn’t seem like the rest of the employees want to be there. I had a very tall guy ask me if I needed help but then seemed bummed that I had questions. He barely responded to me nor did he try to give me suggestions. He just acted like he would’ve rather been... read more
Business response:
Jess, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service to every customer and believe in making you feel important. Therefore, I am sorry to hear about your experience at our El Dorado store. Hollywood Feed is here to help for every pet's needs and to be sure there is a healthy and safe lifestyle. We do train our staff to help every customer in the best way... read more
Good service is hard to find in todays world Hollywood Feed exceeds my expectations every time!
Business response:
Anita, we are always excited to receive such incredible feedback! Great customer service is always something that we strive for, and we are happy to hear we met our goal during your most recent visit! We hope to see you again soon!
Love the products although they are a bit pricier than most places. To be honest though, customer service has been lacking lately. There was one gentleman with longish hair who was super personable recently so I appreciated that. But the last few times I’ve been in, it doesn’t seem like the rest of the employees want to be there. I had a very tall guy ask me if I needed help but then seemed bummed that I had questions. He barely responded to me nor did he try to give me suggestions. He just acted like he would’ve rather been... read more
Business response:
Jess, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service to every customer and believe in making you feel important. Therefore, I am sorry to hear about your experience at our El Dorado store. Hollywood Feed is here to help for every pet's needs and to be sure there is a healthy and safe lifestyle. We do train our staff to help every customer in the best way... read more
The store always has helpful people, and the location I shop is always well stocked. I also utilize the delivery service and that is such a great convenience.
Business response:
Dennis, thank you for the wonderful review! We love hearing about wonderful experiences our customers have had at our establishment! A great thing we are able to offer when it comes to pricing, is our amazing price match guarantee! If you find a competitor that has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! Thank you for your feedback and we hope to see you again soon! We are so happy that your fur-baby enjoys our products, and we hope to see you again soon!
Good service is hard to find in todays world Hollywood Feed exceeds my expectations every time!
Business response:
Anita, we are always excited to receive such incredible feedback! Great customer service is always something that we strive for, and we are happy to hear we met our goal during your most recent visit! We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 5 star rating with 1,526 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.