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Hollywood Feed
- Pet Stores
- Richardson, TX
About this business
Location details
1415 E Renner Rd, Building B Suite 200, Richardson, TX, 75082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
The associates were very pushy in giving us the sales flyer, even after I said no because I will just throw it away. And it's wasteful anyway, I can look online for those things.
Business response:
Thank you for taking the time to leave us a review, Autumn. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. Our City Line team members believe in providing a unique experience to everyone. However, we do understand that not everyone desires assistance. Our sales flyer is only to show you what he have on sale in our stores while... read more
The associates were very pushy in giving us the sales flyer, even after I said no because I will just throw it away. And it's wasteful anyway, I can look online for those things.
Business response:
Thank you for taking the time to leave us a review, Autumn. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. Our City Line team members believe in providing a unique experience to everyone. However, we do understand that not everyone desires assistance. Our sales flyer is only to show you what he have on sale in our stores while... read more
We recently switched from the Allen store on McDermott to the Renner store because we moved and the Renner location is closer to our new home; sadly the Renner store isn’t near as friendly or accommodating as the McDermott store. I’ve asked many times for the Renner store to carry my special needs dog food in a specified size and they won’t. I’ve been given multiple reasons why and the bottom line is … I’ll just drive over to the McDermott location because they stock it regularly.
Business response:
Thank you for taking the time to leave us a review, Michelle! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our City Line location on Renner Road seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Avery, so that she can address this matter with the te... read more
We recently switched from the Allen store on McDermott to the Renner store because we moved and the Renner location is closer to our new home; sadly the Renner store isn’t near as friendly or accommodating as the McDermott store. I’ve asked many times for the Renner store to carry my special needs dog food in a specified size and they won’t. I’ve been given multiple reasons why and the bottom line is … I’ll just drive over to the McDermott location because they stock it regularly.
Business response:
Thank you for taking the time to leave us a review, Michelle! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our City Line location on Renner Road seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Avery, so that she can address this matter with the te... read more
I buy food for both my dogs there all the time. But the issue is everything I buy food my reqards for stella and chewys doesn't go up.
Business response:
Thank you for taking the time to reach out to us Joe. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your Frequent Feeder purchases of Stella & Chewy's at our City Line store. The Hollywood Feed Frequent Feeder Program was made to show gratitude on your favorite pet food brands. Our Frequent Feeder program works by averaging the purchases made under a ... read more
I buy food for both my dogs there all the time. But the issue is everything I buy food my reqards for stella and chewys doesn't go up.
Business response:
Thank you for taking the time to reach out to us Joe. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your Frequent Feeder purchases of Stella & Chewy's at our City Line store. The Hollywood Feed Frequent Feeder Program was made to show gratitude on your favorite pet food brands. Our Frequent Feeder program works by averaging the purchases made under a ... read more
Amy and Taylor are condescending know it alls.Nice store bad staff I recommend any other location
Amy and Taylor are condescending know it alls.Nice store bad staff I recommend any other location
The first time I went it was great. I think it’s because the manager was there. This past time wasn’t as good. No one came out to help me. The two girls stayed talking in the front. Then when the cashier was checking me out she couldn’t seem to put her phone down. I guess texting when with a guest isn’t a big deal for her. I find it very rude!. I can find my dogs food else where. I won’t be back.
Business response:
Christina, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. We are sorry to hear that we missed the mark on your recent visit. It is never our intent to make a guest feel unwelcomed and as if they did not receive the best level of service possible. This will be escalated to the regional manager, Avery, so she can take the appropriate action with our team. If you would like to reach out to her directly, please email her at averysmith@holl... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,320 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.