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Hollywood Feed
- Pet Stores
- Charlotte, NC
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Charlotte, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members ... read more
Location details
12206 Copper Wy, Suite 128, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
It was my first time going to Hollywood feed and Kelly was so helpful. I needed help finding a new harness and bones for my puppy who was about to have surgery and she was very kind and give a lot of her time to help me. Will definitely be going there now for my food and treats.
Business response:
Kelly we are so grateful for your wonderful feedback! We are pleased to hear that Kelly at our Toringdon location was able to provide you with the best possible service. Great customer service is something that we strive for. We are pleased to know that you got everything you needed for your pup during times of need. We hope the surgery went well and your fur baby is okay. Thank you and we look forward to seeing you again soon.
Excellent customer service
Business response:
Ellen, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
Excellent customer service
Business response:
Ellen, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon!
Before my last purchase. I would have given them 5 stars. Always friendly, great advice when needing direction. But this last time I called to place an order for delivery the lady that answered the phone must have been having a bad day. Regardless, the entire time she was placing my order. She repeated to me over and over that they are short staffed and prefer all orders to come online. I explained I was driving for the next 2 hours and didn't have time to pull over to order the kibble. I get it we are all doing the most. Bu... read more
Business response:
Janneth, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. We aim to provide the very best service to all of our guests, and I am terribly sorry to hear that we missed the mark during your last visit to our Toringdon location. We have addressed this matter with our team and will be improving our service. I am very sorry for your less than exemplary experience. We certainly hope that you will give us the opportunity to make your next visit... read more
Love that the products are made in America.
Business response:
Jan, thank you for your superb review! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!
Before my last purchase. I would have given them 5 stars. Always friendly, great advice when needing direction. But this last time I called to place an order for delivery the lady that answered the phone must have been having a bad day. Regardless, the entire time she was placing my order. She repeated to me over and over that they are short staffed and prefer all orders to come online. I explained I was driving for the next 2 hours and didn't have time to pull over to order the kibble. I get it we are all doing the most. Bu... read more
Business response:
Janneth, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. We aim to provide the very best service to all of our guests, and I am terribly sorry to hear that we missed the mark during your last visit to our Toringdon location. We have addressed this matter with our team and will be improving our service. I am very sorry for your less than exemplary experience. We certainly hope that you will give us the opportunity to make your next visit... read more
Love that the products are made in America.
Business response:
Jan, thank you for your superb review! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!
Enjoy the people and their expertise
Business response:
Ann, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. Please visit us again soon!
Enjoy the people and their expertise
Business response:
Ann, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. Please visit us again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 5 star rating with 1,303 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.