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Hoover Toyota
- Car Dealers
- Hoover, AL
About this business
Location details
2686 John Hawkins Pkwy, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended
RecommendedI vote Toyota Cameron for Grayson
RecommendedI vote "Toyota 'Camron' for Graduation
Recommended
RecommendedMay 2013 was the second time that I have ever visited Hoover Toyota. Because Andrew Stewart, the service manager, was so professional it will not be my last. I had never met Andrew until my recent visit to Hoover Toyota. It’s a long story but Andrew definitely passed my expectations.
The customer service was good, and the staff was friendly. However, the wait time was unacceptable. I arrived at 9:50 AM and did not leave until 1:40 PM. Spending almost four hours at the dealership is frustrating, and the overall process needs to be much more efficient. Hoover Toyota should do a better job of managing customers’ time and reducing unnecessary delays. Good customer service is important, but respecting customers’ time is equally important.
Went on for a discount oil change which went fine, then was told that I had a cracked “oil pan cover”. Later found out after doing an internet search that such a part doesn’t exist. They wanted to charge me $400 to replace a part that doesn’t exist! I went to Express Oil change and the manager got under my car and showed me video of a skid plate (cosmetic piece of plastic) that was missing some screws. They zip-tied it back on and I was on my way.
Business response:
Hi, Mike. Thanks for your feedback. We’re sorry to hear you had a less than ideal experience with us during your service visit. We would like to discuss this with you further in hopes of resolving the issue and to prevent similar oversights in the future. Please call us at 205-564-1826 and ask to speak to our General Manager, Scott Peeples. Thank you!
Our salesman Andres was a godsend he wasn’t pushy at all understood our requests and almost got me the car I wanted; we came in to run numbers and look at the 2 vehicles new vs used; we talked about the used one and we were talking numbers he brought the finance manager over to us and he was super pushy and rude to us, was begging us to sign for the car that night and told us if we would sign that night he would get the payment lower.. I told him I needed time to think about it because it was still on the high end of our bud... read more
Business response:
Hi there Stacey, we appreciate you taking the time to leave us your feedback about your recent experience. We work tirelessly to ensure all our customers are met with the highest levels of quality and customer service. We would like to further discuss your feedback with you, so we invite you to reach out to our General Manager, Scott Peeples, at 205-564-1826. We hope to hear from you soon.
We purchased a 2025 4Runner on September 27th. The purchasing process was pretty good until we noticed that we were signed up for a warranty that we did not agree to. I called the dealership back when they opened Monday and was told by Anthony in finance that I would get the money back as a credit on my account in 15-25 days and that I would also receive paperwork stating that the warranty was canceled. Fast forward to over a month later and I started occasionally calling trying to get help with the issue. I couldn’t... read more
Business response:
Hi, Josh. Thanks for your feedback. We’re sorry to hear you had a less than ideal experience with us. We would like to discuss this with you further in hopes of resolving the issue and to prevent similar oversights in the future. Please call us at 205-564-1826 and ask to speak to our General Manager, Scott Peeples. Thank you!
Frequently asked questions about Hoover Toyota
How is Hoover Toyota rated?
Hoover Toyota has a 4.7 star rating with 8,554 reviews.
When is Hoover Toyota open?
Hoover Toyota is closed now. It will open at 9:00 a.m.