Horseshoe Black Hawk

Emilio 

on Expedia

a year ago

Property was clean. Bed sheets were not clean. Sheets were stained and the restroom was dirty. Will think twice about staying at this place on my next visit to Blackhawk. 

Jennifer 

on Expedia

a year ago

Rude employees, air conditioning was horrible 

Charles 

on Expedia

a year ago

Horrible First experience Rooms smelled of smoke, The food on site was horrible. The waitress was friendly and let us know people were not happy all day with the food. The front desk agent with the glasses and ponytail is the rudest person ever. $11 to check in 20 min early. Casino is dated, rooms are meh. Monarch is definitely better choice in Black Hawk. 

sean 

on Expedia

a year ago

Prior to booking I confirmed with central reservations that the hotel had strong, reliable internet access as I needed to be able to work remotely from my room. The reservations agent confirmed with the front desk that the WiFi in the rooms is strong and reliable. Upon arrival I discovered this was not the case. I hoped it was only down for the moment, but the WiFi was unavailable for the majority of my stay (6th floor). I contacted the front desk three times asking if they could report the issue with IT. These are the vario... read more

Elisa 

on Expedia

a year ago

The beds are super uncomfortable and the front desk staff are either not kind or not professional. Saddened by our stay here, especially since it was our honeymoon. 

Kellie 

on Expedia

a year ago

The room was very clean, but that's about the only good I can say. It's July & the AC didn't work right, the fridge wasn't cooling & the safe didn't lock. The housekeeping staff were yelling to each other in the hallway in the morning. The bed was like a rock, the pillows were lumpy & uncomfortable. One of my worst nights in a hotel. We ate at the Brews & Burgers restaurant. My meal was served cold & the waiter seemed irritated that I asked for a cocktail instead of a beer. 

rachael 

on Expedia

a year ago

The property was fine until this morning as we were packing up my husband found a bag of crystal meth on the floor in a bag. We called the front desk and they sent security and a manager up right away to collect it and comp'd our room. I thought that was fair until thinking about this. What if i had kids in the room and they found it before we did? What if when i picked it up something was on the outside of the bag and i ended up in the hospital? I'm not so sure just comping my room was the right thing to do. 

Ana 

on Expedia

a year ago

I went last night to spend my birthday and while I was getting ready, one of the doors from the bathroom cabinet fell off hurting my feet and I was unable to properly walk. I called front desk and they sent maintenance but they didn’t even sent a bag of ice for me, I’m still hurting… 

Shasta 

on Expedia

a year ago

Our sink in the bathroom wouldn't drain. Our blackout curtains were cut and barely covered the door opening. Was a lot of early morning light coming in. Left to get coffee in the morning and when we returned our battery key reader had died. Locked out of our room. Called for extra blankets because there is no comforter on the beds (just like 4 layers of sheets) and said there was no housekeeping to deliver blankets to us. My 3rd time at this hotel and may not ever stay again.