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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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Will not open
Business response:
Hi Donna! Please reach out to support@icash.ca to request some tech support so we can help you out. Thanks for choosing iCASH and we hope to hear from you.
I originally had a five star rating for them. I have been a customer for over a year and lately it has been frustrating to deal with their customer service agents via email. Response takes almost a day and when they do respond it's abrupt and missing key information. You basically play email tag for DAYS! Not worth the headache, there are better companies available. *update* Don't feed me your generic auto responses. I contacted as requested only to have a supervisor call and be extremely rude.
Business response:
Hi Starr! I reached out to the customer service team and they were unable to speak to you as we did not receive the email. Please email support@icash.ca with your client ID and phone number so we can get this sorted out. Thanks again.
I tried to apply for a loan before but never completed the loan application but I want to apply for a new loan under a new email address but the app won,t allow me to create a new account without first signing in to using the email that my original application was started with and I no longer have access to that information
Business response:
Hi Wayne! Please reach out to support@icash.ca so we can help you with signing in. Thanks for your interest in iCASH and we hope to hear from you soon.
I dont like this app at all, The reviews are good but i think those are scams, Making an account was super hard, And when you try to get a loan it asks for a bunch of personal information and things that you cant fill out. 0 stars, Dont get this app, Its a waste of time.
Business response:
Hi there! We are sorry you had a less than a great experience, we have designed our application process to be super easy as not everyone is tech savvy. The personal information is to confirm your identity and banking validation. Please reach out to support@icash.ca for some tech assistance as we would love to help you out. Thanks!
This is the first time I've been motivated enough to write a review. The customer service is attrocious. I sent an email about an issue at around 8 in the morning and I recieved an email that did not pertain to my case, just a blanket statement for an FAQ. I have been waiting for four hours and I have recieved two emails that convey the exact same message with no consideration of what was said in my inital and following emails
Business response:
Hi Amanda! We are terribly sorry to hear about the delay you experienced. Please reach out to support@icash.ca with your client ID and phone number so we can get in touch ASAP. Thanks for reaching out.
No. Uninstalled right away. Just be careful.
Business response:
Hi Diane! Your privacy and information are our top concern and we would never sell or share your information with third parties. If you would like to learn more about iCASH please reach out to support@icash.ca to learn more about responsible lending.
It's a scam meant to steal money from people, they want access to ur bank account, I made 1400$ in 2 weeks and they said my loan was denied because I don't have 800$ in my account altho I have 1200$ lmao scammers, report this app
Business response:
Hi there! We would never debit money from our client's accounts without a pre-authorized debit agreement. Perhaps you were having a banking validation issue and your payroll was not showing up. We would love to help you out and get you sorted, please reach out to support@icash.ca with your client ID and phone number. Thanks!
Horible customer service, won't answer your questions but give you random answers about your account. Without even ✔️ ng security. All I wanted to do was reset my password but they can't even do that right. RUN.
Business response:
Hi Yvie! Sorry to hear you had issues resetting your password. In order to do you need to go to sign into your account and click "forgot password". From there you can reset it easily. Please try this and if this does not work reach out to support@icash.ca with your phone number. Thanks!
Never received the password to accept my loan. Three attempts to reach cust service and no answer.
Business response:
Hi Emily! The password is sent by email and SMS at the same time the e-Transfer is sent. We apologize for a possible issue, I have personally forwarded this to our customer support team and would love for you to email again with your client ID and the best number to reach you at. We apologize again and hope to hear from you.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,478 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.