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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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Horrible destroys ur bank account..I've paid almost 500 in bounce fees at my bank was laid off before Xmas and we'll put it this way 150 loan has cost me 300 to them and the amount of times they tried to take money I endured bounce fees from my bank..and not only that they charge me bounce fees too!!
Business response:
Hi Tania! We would never debit your account without a pre-authorized agreement. We are terribly sorry to hear you had a frustrating experience. I have passed this along to our customer support and we would love if you reached out to support@icash.ca to quicken the process. We look forward to hearing from you and resolving the issue. Thanks!
Scam. Robbed my bank of over $600 authorized kept taking money from my account when money wasn't there putting me hundreds Into debt on purpose. Breach their own agreement. Dishonest. Going to be pressing charges and filing a lawsuit.
Business response:
Hi Cory! We would never withdraw funds without a pre-existing agreement with our clients. We apologize for this frustrating experience you have had and we would love to talk further with you. Our team is trying to reach you to clarify the situation rapidly but we haven’t been able to find anyone under the name of “Cory Resilient”. Please reach out.
App is getting worse with each update
Business response:
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@icash.ca. Thank you.
This used to be quick and easy. Take all dam day with no Ibv now. Wth.
Business response:
Sorry to hear that! Please reach out to support@icash.ca and they will be more than happy to answer any concerns you could have.
The app is crashing. Last couple of days you folks must be having problems with the app
Business response:
Hi there, please reach out to support@icash.ca and they will be more than happy to answer any concerns you could have.
Great until the werent able to use my financial institution
Business response:
Hi Rob, please reach out to support@icash.ca and they will be more than happy to answer any concerns you could have.
Your customer service is terrible. I received a call on Friday April 3 guaranteeing me that your agent would call me today. No phone call. Only to find out the agent has the day off. As any employee, why would you guarantee a callback on your day off? My answer is that she has no clue what she is doing. This actually could have been paid Friday had you not hired uneducated staff. I've given permission for it to come out on the 9 of April. I want this employee reprimanded, at best.
Business response:
Hi there, Julie! We are so terribly sorry to hear this. We have forwarded your review to our customer experience team to be dealt with ASAP. You can also reach out to support@icash.ca with this review directly. We would really love to be able to rectify the situation with you and fix it. Thanks for taking the time to write this. Thanks!
I only gave one star because I had to. FIRST OF ALL. Save yourselves the headache. This company is horrible. No customer service to speak with, only email. Hello this 2020. Second of all, they will answer you with poor excuses and scripted scripts that make you feel not valued at all. I have been with this company for a while, because I have no choice cant afford to pay it off right now. I'm paying over $100 a month just to get back money I can't afford to pay off right now and get treated bad.
Business response:
Hi Julie! We are terribly sorry to hear you had a frustrating experience. Please reach out to us at support@icash.ca so we can get you in touch with an experienced team member who would be more than happy to chat with you. We value all of our customers and we are doing our best to keep up with this unfortunate time we are all experiencing.
No way would I use this app. Sorry this comment was not made by me. Don't know how it got there
Business response:
Hi Denis! Please reach out to support@icash.ca and one of our amazing customer experience members will be more than happy to assist you with any issues you are facing. We really would like to help you out with our app. Thanks, Denis.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,199 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.