This profile has been claimed by the business owner or representative.
Ideal Dental Rowlett
- Dentists
- Rowlett, TX
About this business
Location details
3109 Lakeview Pkwy, Ste 200, Rowlett, TX, 75088, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the best experience I've had in my live at a dentist's office. I was looking for not only something closer to me, but also friendly place. This is the first time my blood pressure doesn't go up at the dentist. Starting from Kaylee, Rebecca and Dr. Nizami everyone is very professional and genuinely nice. I was in and out fast!
First of all, they were able to see me the same day as a new patient which was pretty awesome. Secondly, the staff at the front is super friendly. The dental hygienist and the dentist explain to you exactly what's going on, go over your treatment plan, and don't pressure you to do anything that doesn't immediately need attention or you decline. We even went over spacing out treatment as to not use up all my benefits in two visits. I look forward to having my wisdom teeth removed by them in April!
Business response:
We appreciate you and the positive review, Courtney! We love our happy guests and look forward to your next visit. :)
Went to Ideal Dental Rowlett for the first time a few weeks ago and had a great visit. The doctor was very thorough with her examination and the hygienist did a great job with my cleaning. Everyone was very helpful and was very focused on making sure I was comfortable....well, as comfortable as you can be in a dentist office :) Thank you!
It was my first time at IdealDental -Rowlett and I was impressed. I got my cleaning and whitening done. Everyone was very helpful and all my questions answered. I really liked how I got an individual attention and was not rushed through the process. Highly recommend this location
I have always had such a fear of the dentist since I was young! Dr. Nizami and her staff are so great at explaining everything that they are doing and why they have to do it that way. It's makes the day not stressful. I feel like they are understanding when it comes to the sensitivity I have with my teeth. I'm so grateful for that. I would recommend them to anyone that feels the same about the dentist as I do. They are great!
Great dentist!!!!!!!!! Clean office and friendly staff. I heard an advertisement on the radio for free laser whitening so I called and scheduled my appointment. I was very skeptical at first. Dr. Nizami and Kaylee make you feel very comfortable and the front desk girl Laura is very nice, they make you feel at home. Needless to say I left super satisfied and with a whiter smile! I am ditching my old dentist and staying with Ideal! :)
I have been calling since July and calls are not being answered. I still have 5 implants to have installed and paid in full. Who or where am I suppose to go to get this completed? No one takes any calls. I've called sister company and told you guys are out till September 15!!!! What type of business is this. Please call me with an update on my procedures pending. Someone needs to be answering the phones
Business response:
Marine, we’re really sorry you’ve been left without answers, especially when you’re trying to determine how to continue care that is still pending. Repeatedly calling since July without being able to reach someone or receive clear direction understandably leaves you wondering who is responsible for helping you move forward. We hear your frustration with the lack of communication. Regardless of changes in office availability or scheduling, guests with ongoing treatment need clear information about what comes next and who the... read more
The first visit was great. Just visited again 2 weeks ago, extremely disappointing experience. They did 2 tricks on me: Upcoding and Unbundling. I was charged $250 out-of-pocket for a "deep cleaning" that they coded as 4 quadrants, even though only 3 quadrants were actually treated. They also separated and billed procedures that should have been included in the deep cleaning, turning what should have been around $65 into a $250 bill. When I contacted my insurance company, they confirmed that the clinic's billing did not al... read more
Business response:
Hi there, I'm truly sorry to hear about your recent experience. It sounds frustrating, and I understand your concerns about the billing and service issues. Please know that your feedback is being escalated to our leadership team for resolution. We care deeply about our guests' experiences and want to address this matter. If you'd like to provide more details, please reach out to us at (469)420-5099 or email us at customerservice@myidealdental.com. Thank you for bringing this to our attention.
This is the most inefficient dental office I have encountered. Appointments were canceled with no notification. New appointments were scheduled without contacting me about scheduling. On two occasions I had been notified of the payment required only to be told the payment is much more after I had checked in. I can't express how disappointed I am in the services received, the lack of communication, scheduling issues, and billing practices.
Frequently asked questions about Ideal Dental Rowlett
How is Ideal Dental Rowlett rated?
Ideal Dental Rowlett has a 4.6 star rating with 567 reviews.
When is Ideal Dental Rowlett open?
Ideal Dental Rowlett is closed now. It will open tomorrow at 8:00 a.m.