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Ideal Dental Rowlett
- Dentists
- Rowlett, TX
About this business
Location details
3109 Lakeview Pkwy, Ste 200, Rowlett, TX, 75088, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I would encourage everyone to find another dental office. I asked several times for my insurance to be validated before replacing a crown as I did not remember when the procedure was done. I asked several times for my insurance to be validated. I was assured that my insurance would cover it. Unfortunately, this was not the case. I was rushed to make a decision on my first visit to this office. I thought the people were honest so I moved forward instead of going home and calling my insurance company personally. I was constan... read more
My family member's dental appointments are cancelled, last minute, often and it happened again recently. It seems that there is a management/upper management/corporate issue here. Doctor is nice. Front desk girl is nice. Hygienist is SUPER SWEET. Manager is never there and when she is I'm told she's texting or playing games on her phone. We are going to give this place one last try but we do hope that someone does something about the laziness we have observed. We are sick of frantic rescheduling calls from the manager... read more
Don't go to Ideal Dental in Rowlett. Prior to November 2022 it was a great place to have dental work or cleanings. Since around November 2022 it's all new staff and a new dentist which is horrible. I was told I needed crowns on 2 of my teeth that wasn't even bothering me. When I went back to get a filling that I did need, the dentist refused to do the filling unless I did the crowns first. Something seemed very off with the entire situation. I decided to leave and not get any work done until I received a second and third opi... read more
Worst experience I have ever had in all 37 years of my life. They refused to clean my teeth saying I needed a deep cleaning, I asked them to just do the free cleaning and they refused after taking xrays and billing the insurance and sayin what great teeth I had I started crying and left the office. Because they refused to help me.
Business response:
Thank you for giving us your feedback on your experience, Andrea. Your health is very important to us and we thrive on providing the best standard of care. The team at Ideal Dental prides themselves on educating our patients on the care they require and what is in their best interest. Quality care and patient safety will continue to be our top priority especially as it pertains to treatment recommendations. We offer low cost dental plans to help our uninsured guest afford quality treatment and multiple payment options so the... read more
The dentist I had was great! But the front desk and billing was not the best... i had pain on wisdom tooth and one of my molars. The dentist did some work on it but I had no idea that only part of a root canal was done. Needless to say, when I tried to cancel my appointment and move dentist it was nearly impossible. My mom had to go in person and talk to them. In addition the same thing happened to my dad, he didn't realize they charged him for something that he didn't ask for or agree too. This place is to expensive and the... read more
Business response:
We are truly sorry you did not enjoy your experience, Tyvery. We are more than happy to assist you with any concerns you have or any circumstance that may arise. Our Office Manager is ready to work with you to get the treatment completed and help make this a smooth transition to your new office. Please don't hesitate to contact the office if you have any questions. Thank you.
Courtney Cunningham & the rest of her staff especially the ones who sits with her while doing a patient are all 'talkers'. They talk more than they work that's why they take more time than usual. Plus, if you're 'not looking', they'll charge you more than the usual rate.
Business response:
We are very sorry that was the experience you had at the office, Kelley. Our Office Manager is very concerned about your review and would like to discuss your experience in further detail. Please call the office at your earliest convenience.
First, It took weeks to get an appointment. Then when I showed up for my appointment, they told they had canceled it because I did not confirm. That they couldn't work me in because they were running behind. Worst customer service ever. Lost my business. I'll find a different dentist who can honor their appointments.
Business response:
We are so sorry for the experience you had, unfortunately the Saturday appointments are the most coveted, so we do require a verbal confirmation to keep the time reserved. Due to the popularity of those times, we start calling early and leave several messages before pulling the appointment off and even leave a message once the appointment has been removed from the schedule. If you have any other questions or concerns please reach out to the office directly, we would love to help!
Don't go to this place! I am livid. Went in for cleaning was told I had to have deep cleaning and Dr. Nizami also wanted to redo 5 fillings that their other location just did 2 years ago along with a deep cleaning too. They basically just duplicated what was done to me 2 years prior. I allowed the deep cleaning but due to insurance could only do one side then come back for the other. I made the decision to go to another dentist a month later for the other side and get second opinion. Not only did the new dentist say only 1 f... read more
Business response:
Tina, Thank you for bringing your concerns to our attention and we are truly sorry you did not enjoy your visit. Please call our office at your earliest convenience and we will discuss the situation with you in further detail. Again, we sincerely apologize for your experience and hope to hear from you soon.
Please don't do it. I went in for a cleaning and FREE whitening. They took about an hour to look into my X-Rays and what I was covered for under insurance. Well turns out i had a "possible" root canal and 10 cavities. They told me that I would have to pay out of pocket $600 for this "possible" (they were not sure at all) root canal, and $310 out of pocket for the fillings. When I declined and said I just want my FREE cleaning and whitening, they magically came back to me and told me that the fillings would now be covered und... read more
Business response:
Hi Chelsea, Thank you for expressing your concern. We will be reaching out to you shortly to discuss the situation. We hate to hear you left our office feeling this way and want to make it up to you. Thanks again.
Frequently asked questions about Ideal Dental Rowlett
How is Ideal Dental Rowlett rated?
Ideal Dental Rowlett has a 4.6 star rating with 567 reviews.
When is Ideal Dental Rowlett open?
Ideal Dental Rowlett is closed now. It will open tomorrow at 8:00 a.m.