Ideal Dental Wilson

Lauren D. 

on Yelp

2 years ago

Absolutely 100% the worst dental office I have ever been to! I've seen so much chaos and in my life. Every time I come here there is another face that I haven't seen. The turnover rate is ridiculous in this office which I can understand why. I would never work there! I have seen the workers on their cellphones while I am sitting in the dental chair. How unprofessional is that? When I got there, there were people sitting in the waiting area complaining they had appointments, but they couldn't find them in the system. The re... read more

H M. 

on Yelp

2 years ago

Showed up for an appointment and was told the dentist was running behind and would not be able to see me. Scheduled for a later date and was called the day before to tell me the office would be closed. Will be looking for a new office. 

Josh M. 

on Yelp

2 years ago

made a appointment that you have to confirm by email and by text just to get there and then tell me that I'm not on the schedule... I had to use vacation time from work to get this done. it's the third time they've done this so I'd have to say this place is by far the worst dental office I've ever experienced. 

Zaida L. 

on Yelp

2 years ago

Do not recommend! My experience with this practice was horrible. Their scheduling system must be pen a paper because these people would give me an appt for a specific date and time, then send me a reminder for a completely different time. On one occasion, they didn't even call me to let me know my appt had been rescheduled. The actual work performed was questionable. On one visit, I needed one filling, and when I went back two weeks later, another cavity just magically appeared. The office manager was CLUELESS AND RUDE. Tany... read more

Dorothy P. 

on Yelp

3 years ago

WOW! In the many, many years being insured with MetLife, (PPO) NEVER have we paid for X-rays/cleanings (the cleaning wasn't done after 11/2 hours sitting in the chair). Here's a breakdown of the charges; this was supposed to be a basic checkup: x-rays and a cleaning!! Total charges : $882.00; Total allowed amount: $90.00 (that seems right to me); Total patient responsibility: $140.00. WHAT?! Total negotiated fee: $230.00. A total of $652.00 is not chargeable! In my opinio, since BASIC x-rays should be paid for in full by... read more

John B. 

on Yelp

3 years ago

Office canceled appointment because they did not get confirmation to a voicemail they supposedly left!! Take 1/2 day off for this procedure, show up only to find they have canceled and now have to take another 1/2 day for rescheduled appointment! Called to complain to supervisor and got hung up on. Don't know who's running this circus but will not be at next appointment. 

Jasmine M. 

on Yelp

4 years ago

Don't give this new staff and dentist an opportunity to create problems within your teeth. The original two dentists that were there when they were Wilson Dental Group did excellent work, however, this new crew, though friendly are not good. I went in for a check up and dental cleaning in late January. The hygienist pulled out a filling that had previously been put in place by one of the prior dentists. I went back on President's Day to have that filling replaced and a cavity on the tooth directly above it filled. During... read more

Jenifer J. 

on Yelp

6 years ago

Was told my daughter needed a filling and a pulp cap. Went back the following week to have both done. Paid when I got there for services. We waiting only to be called to the desk to be told that Dr. Patel said she would now need a filling and a root canal. So my $135 payment was now going to be over $1000. When Dr. Patel finally came out to speak with me I asked what changed from the week before. She said "well change in symptoms". What changes? They hadn't even seen her that day. Dr Patel said well when we bring her back if... read more

mowgliworf t. 

on Yelp

7 years ago

BEWARE new patients--they won't clean your teeth the first appmt! Bait and switch, big time. I called wilson dental group and requested a routine hygiene appmt. our dental insurance changed so i needed someone in network. I was told that since i was a new patient, there would be an exam and dental radiographs taken during the appmt. I said ok, since every dental hygiene cleaning i've ever had includes an exam by a dentist and i know that full mouth rads are taken every 2 years and bitewing rads are taken yearly. nothing ... read more