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Independence Family Dentistry
- Dental
- Independence, KY
About this business
Location details
5302 Madison Pike, Independence, KY, 41051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I usually do not write reviews, but I feel compelled to share my experience with Independence Family Dentistry. More than four years ago, I had 10 dental implants placed at this office. Choosing this practice to perform all of the work has been one of the biggest mistakes of my life. Since then, every implant that was originally placed has had to be removed or replaced, and only two of the original 10 implants remain. I just found out i have to have another surgery to have them removed. This experience has affected my life p... read more
Staff very friendly, very nice and the cleanings were completed with no issue. I score low for two points only. 1. I’ve been there four times but only actually seen the Dentist for maybe two minutes on the very first visit have not seen the Dentist since just the staff I find that unusual. 2. I’m not a fan of the continued upsell to try to get additional dental procedures completed that are not necessary example extra fluoride treatment. Less upsell in a more personalized visit from the actual Dentist would make this a great... read more
I had completely forgot about the time I wasted here until I received an email to schedule an oral exam. I’ve since unsubscribed from their mailing list. What other reviews will not tell you is this specific facility is far from friendly for patients with dental anxiety or patients that have financial concerns. I was quoted over $8k for work I’ve confirmed (by way of a suitable, honest, and accommodating office) did not even need to be done. Independence Family told me I HAD to get implants along with several other untruths.... read more
No way there are this many good reviews on this platform? They can apparently remove bad ones or only select the ones the want to show up. Check around. The reviews aren’t good. And neither is this place . I witnessed all kinds of safety issues , hoops issues , hygiene issues , actual dentist competency issues . The list goes on. If you work there , do the public a favor and report this place . Something terrible is going to happen here to a patient sooner or later. After experiencing it myself and now talking to hundreds of... read more
I have been a patient with Independence Family Detistry for years. About a week and a half ago, I scheduled an appointment, and line always requested Dr Masters. I was informed of an opening for July 2nd. Walk in and don’t recognize anyone. Checked in and was escorted back to my room. Couple X-rays and in walks a doctor I’d never met. He says “hello”. And though I’m pleased with my treatment, I still don’t know who the doctor was that did my work. He never introduced himself. It bothers me that after I asked to see Dr Master... read more
Zero stars, this place is a hassle and a half. Not only did I run into several delays but I had to pay in full before starting any work, which makes sense until I started getting calls every few months about how they had an audit and I still somehow owe more money and with each call being a different amount of money than the previous call!! Figure it out, scammers. It’s been three years and I’m still receiving calls about a hidden fee that was “never paid” but it was very clear they would not work until they were paid in ful... read more
If I could give 0 stars i would have but it made me pick 1 so....I had the worst experience i have ever had at a dentist office. I realized immediately the assistant had no clue what she was doing but okay fine everyone has to learn....but no one helped her they just let her fail.....I was in so much pain and nervous and no one seemed to understand patient care is about making the patient feel comfortable....the dentist was condescending, I got no relief, I waited again to just be able to check out and then was given a quote... read more
The dental hygienists are great at Independence Family Dentistry. It's a good place to get your teeth cleaned and other routine dental work. However, if you are thinking about Invisalign, go to an orthodontist instead. IFD has messed up my Invisalign tray orders so many times I have lost track. It seems like once you've paid for it, they no longer care.
Not a great first experience - I sat in the waiting room for 50 minutes waiting for my appointment while listening to the reception staff complain about other patients. The person trying to take my x-rays had no idea what she was doing and had to redo it about 8 or 9 times before getting someone to help. Dentist looked at my x-ray less than 2 seconds then told me I needed a root canal and crown; which may very well be true, but it would be helpful to have an actual explanation of why this procedure was needed. Dentist ke... read more
Frequently asked questions about Independence Family Dentistry
How is Independence Family Dentistry rated?
Independence Family Dentistry has a 4.7 star rating with 911 reviews.
When is Independence Family Dentistry open?
Independence Family Dentistry is closed now. It will open tomorrow at 9:00 a.m.