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IN'n'OUT Autocentres Cardiff
- Car Inspectors
- Cardiff
About this business
Location details
499 Cowbridge Rd West, Cardiff, CF5 5TG, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent, helpful and professional staff I have my car MOT'd every year at the Cardiff branch, even though it can be upsetting when your car fails, they do their Utmost to help and rectify any issues, even when they are busy. Thank you all Cardiff 'In and Out' team. Until next year! Debbie .
Business response:
Hi D Williams, thank you for taking your time to share your positive experience with us. We are delighted to hear you enjoyed your recent visit to IN'n'OUT Autocentres and we will pass this onto the centre team & head office team. We are always grateful for recommendations to friends and family too! The IN’n’OUT Team.
In and out quite literally - efficient and pleasant experience Came in for our annual MOT - left the keys and chilled out in the waiting room - a smooth and efficient experience, staff are nice and friendly
Business response:
Hi PoliJuice, thanks for your feedback following your recent visit to IN'n'OUT Autocentres. We pride ourselves on our high levels of service and customer satisfaction and are happy to hear you had a positive visit. We look forward to welcoming you again when you need us next.
Great Excellent service - nice and quick and the team were really friendly.Fab!
Business response:
Hi Clare, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
excellent staff, and also very friendly I recently took my car for an MOT/SERVICE combo...with tunap engine and fuel clean...staff were very efficient and knowledgable....car failed mot on handbrake cable and calliper...parts were ordered, excellent price given, and took it back for work to be completed so that it would pass mot. With the combo came a full valet...as my mr2 is wrapped I forgo the valet, so manager instead fitted a new air filter free. After completing the required work which needed the fuel tank moved, and h... read more
Business response:
Hi Pincott, thanks for your positive feedback following your recent visit to IN'n'OUT Centres. We pride ourselves on our high levels of service and customer satisfaction. We look forward to welcoming you again when you need us next!
Annual service I have used In n Out in Cardiff for about 4 years now for the MOT test and annual service on my Honda Civic. I have always found them very good in all respects. I am more than happy to recommend them.
Business response:
Hi Ashandneil, Thanks for your feedback following your recent visit to IN'n'OUT Centres. We take pride in our high levels of service and customer satisfaction and we are happy to hear you experienced 'car servicing the way it should be'! We look forward to welcoming you again soon! :)
Maybe nice work. - who knows I’m sure the work completed on my sons car was okay, however, he doesn’t live here and I’ve lost count the number of times both of us have asked in n out to update their records and stop contacting me, even head office, this company clearly doesn’ t understand even the basics of GDPR so I’m pretty glad I don’t share my card details with them.
Disappointing! Had my car MOT'd by "In N Out" and they failed to test the nearside rear seatbelt due to lack of 'access' - I had a canvass bag of car cleaning / breakdown materials on the seat! Perfectly portable or I could have been asked to move it as I was waiting in the customer lounge
Business response:
Hi Rodgers, We are sorry to hear you had a bad experience at our Cardiff centre regards your MOT, we can assure you this is not normally the case. We are committed to 100% customer satisfaction and will do everything we can to resolve the problem for you as fast as we can. Please could you email your car registration and any further details to assist our internal investigations to dan.pawson@in-n-out.co.uk. We will then be in touch as soon as possible to resolve this for you. Thank you.
Disappointed Been going here for many years and never had a problem. Took my car in last week for MOT and service, and my aux lead and adaptor were plugged into the console. When I picked it up they'd been removed and are now missing! So although it's a reasonably priced garage it's now costing me more to replace the missing cables! Disappointed with the service at Cardiff as they've always been fantastic!
Business response:
Hi Jess, We are sorry to hear you had a bad experience at our Cardiff centre, we can assure you this is not normally the case. We are committed to 100% customer satisfaction and will do everything we can to resolve the problem for you as fast as we can. Please could you email your car registration and an y further details to assist our internal investigations regarding your AUX cables to dan.pawson@in-n-out.co.uk. Thank you
Avoid! I received a phone call from this garage after I had left one of my vehicles with them for a service. They informed me that they had tested the antifreeze strength which they found to be weak and the brake fluid was also tested and found to contain 5% moisture. The advice was that both of these fluids need to be replaced. However I declined both items as I was suspicious as the antifreeze had recently been replaced. I have subsequently tested the antifreeze which tested strong and also tested the brake fluid with a ne... read more
Business response:
Hello, thank you for your recent feedback from your visit to our Cardiff centre. IN’n’OUT take pride in our high levels of service and customer satisfaction and are sorry to hear you were not 100% satisfied with your visit. We can assure you this is not normally the case. We will be investigating this for you and will be in touch shortly. Please could you email your car registration and any further details to dan.pawson@in-n-out.co.uk Thanks.
Frequently asked questions about IN'n'OUT Autocentres Cardiff
How is IN'n'OUT Autocentres Cardiff rated?
IN'n'OUT Autocentres Cardiff has a 4.4 star rating with 499 reviews.
When is IN'n'OUT Autocentres Cardiff open?
IN'n'OUT Autocentres Cardiff is closed now. It will open at 8:30 a.m.