This profile has been claimed by the business owner or representative.
Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Isle Casino Hotel® Waterloo is the place to go for a good time, no matter what you’re looking for. Come for our extensive selection of casino games, and stay for our entertainment lineup, delicious dining choices, and enticing promotions. When you’re ready to turn in for the night, our cozy and well-appointed accommodations are right at hand. It all adds up to an experience you won’t find anywhere else, at a place you’ll want to return to again and again.
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The lady that checked us in was very friendly and went the extra mile to get us adjoining rooms. The rooms were clean, a little dated and the beds were not that comfortable. I liked the large bathrooms but the water pressure in shower was not good. The buffet was amazing and our server was excellent. In the casino we had to ask four times for someone to get a drink. For the most part it was an okay time.
Business response:
Hi Jennifer, Thank you for taking the time to talk about your experience here at Isle Casino Hotel Waterloo. We apologize for your stay not being 100% Satisfactory. We will forward your comments to hotel management. We hope you will consider us again in the future.
My husband had arranged this stay for me and my girlfriend for my birthday on Expedia. When we went to check in they would not let us have the room. Said we could rent another room from them. But the room had been prepaid. My husband had to drive 35 minutes to be the one to get the room. I had the confirmation number, phone number and the itinerary but that wasn’t good enough. Rest of stay was okay.
Business response:
We do have to check in the registered guest on the reservation. We are happy you had a great stay with us. We hope you come back to visit us again soon.
One stop, get done working check-in to hotel, shower, go down and get something to eat, then a little entertainment before heading up to bed.
Business response:
We are happy you had a great visit with us! We look forward to seeing you again real soon.
We had a very nice stay. The only issue we had was the television did not have a clear picture and was very difficult to watch.
Business response:
Thank you for letting us know about the television in your hotel room. We will look into this right away. Hope to see you again soon.
Very spacious rooms, quick check in/out, near tons of shopping and restaurants
Business response:
We appreciate the kind words! We love hearing guest feedback about their experience at our property. We can't wait to see you again!
The friendlyness of the workers and the service of all who wrk there
Business response:
Thank you for taking the time to leave a review, and we are happy to hear that our team provided satisfactory service. Visit us again soon!
Business response:
Thank you for the 5 stars, visit again soon!
Terrible manager! Everything about the hotel/casino was great except the manager of the hotel. The restaurant was very nice and the food was excellent! We stayed for three weeks, but will find a new hotel after having multiple issues with the manager not taking care of things and being extremely rude! Terrible customer service from the manager and when the other staff was informed of the issues they were immediately taken care of.
Business response:
We will look into this right away. Feel free to reach out to us with any more information that you have.
Friendly check-in staff, clean environment, and overall nice stay.
Business response:
We appreciate the kind words. We love hearing about our guest's experiences at our resort. We can't wait to see you again!
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 4.3 star rating with 4,983 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open on Monday at 9:00 a.m.