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iStorage
- Self Storage
- Norfolk, VA
About this business
Location details
951 Ernies Way, Norfolk, VA, 23502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
We are at the Norfolk location. The gate is broken. The sign sys 8 but they told us that the office opens at nine. There is another sign that says access at 6 but no one can get in. Horrible service. Doesn't even deserve 1 star. Also the manager Chris is rude and inconsiderate and hung up on us saying it was a courtesy to talk to us on his day off. First off if you are the manager, if there is an issue you have no day off.
Business response:
Hello Daryl. Please contact the facility and they'll help your resolve this issue. Thank you.
I can't even give 1 star for this place. It is ridiculous. Sign says it opens at 8 no one is here and the 1800 number told us that the person is running late and it 922am. We are here along with a bunch of other cars waiting. Horrible service and I am taking all my stuff our of here and never coming back. Worst ever
Business response:
Hi Virginia, please contact the facility and they'll help you with your issue. Thank you.
Even though they claim to have great customer service and be military friendly, I had a different experience. I am stationed overseas and needed to store some of my belongings locally in a storage unit. I researched the different options locally and found this unit to be very competitive in both location and price. I visited the unit in person and reserved it with a down payment. I confirmed my move-in date (Saturday) three times over the phone with the managers and was told I could move in anytime. During these confirmation... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.6 star rating with 363 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.