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iStorage

4.7

About this business

Location details

36 S New York Rd, Smithville, NJ, 08205, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
4.7382 reviews
Frank R.'s profile image
Frank R. 
rating
3 years ago

I give it 3 Only because they didn't right away cancel my unit and take my stuff due to a late payment. I've rented the unit for about 3 years and this is my first late payment even over a day. I was charged a late fee. But whatever I expected as much. But they currently state the price for the smallest unit is 50 something dollars. This is not true. It's $80+ after insurance. And they force you to have some type of insurance. Whether theirs or other. When I first started the rent, it was a certain price. And it has gradua... read more

Walter K.'s profile image
Walter K. 
rating
4 years ago

This is the best storage facility! Emely is very helpful and nice! Plenty of options. Competitive prices. 

Brian C.'s profile image
Brian C. 
rating
10 years ago

Mike made signing up easy and when I had a repair to make on the door he sent someone immediately to fix it and I can't say enough about Mike's management skills it's nice to see great customer service as it is very rare these days thanks again Mike 

Joe C.'s profile image
Joe C. 
rating
11 years ago

There are not enough words that can express how great the staff is. They went above and beyond to give me the best deal possible. Great prices great people I can't thank them enough. 

Business response:

Hi Joe, My name is Judy and I want to thank you for choosing Smithville iStorage! I'm glad you have met the wonderful staff and they were able to give you a deal. We appreciate you sharing your experience with us and we appreciate your business! 

Stacey B.'s profile image
Stacey B. 
rating
a month ago

Rate increase from $134 to $177. Took them 2 weeks after the snow/ice storm to plow and clear infant of the unit doors. Could not access our belongings. When asked what was going on, they said they were having issues with the company they hired to clear the snow. 2 Weeks! They could have and should have hired another company. Over 30% of the lights are blown out. It's so dark! I would not recommend this place. 

Business response:

We apologize for falling short of the standard you deserve, Stacey. The concerns you have raised are serious and we understand your frustration. A two-week wait to clear snow and ice in front of the unit doors is unacceptable. Not being able to access your belongings during that time should not have happened, and we understand how disruptive that must have been. The issues with the lighting also make for an unsafe and uncomfortable experience, and we recognize that. Regarding the rate increase, we understand that changes i... read more

Simone T.'s profile image
Simone T. 
rating
2 years ago

The worst place to store your valuables. I signed up online and received the first month free. That was great! BUT---- I went to the unit and it was an old, nasty unit -- not the nice ones by the office. I can barely get the door open it is so rusted out. THEN--- today I get an email that my rent is going from $133 to $176 per month !!!! After 2 months of renting the unit????? WHAT A SCAM! My daughter uses Clayton Storage and her same size unit is $117 a month and she has had this unit for 2 years with a $5 increase.... read more

Lisa G.'s profile image
Lisa G. 
rating
4 years ago

I started renting from this facility the beginning of December it is now March I've been there three months and they've already raised my rates I would not recommend the storage facility this is price gouging!!! 

Judi H.'s profile image
Judi H. 
rating
5 years ago

Raised rent again and charged me a late fee for being 2 days late, in the middle of a pandemic! I havnt worked and I lost my husband. They are heartless 

Mit G.'s profile image
Mit G. 
rating
7 years ago

Just got a notice that my rent is going up AGAIN! I started renting my unit in August of 2016 at a cost of $89.00. New rent as of June 1, 2019 is 117.00. That's a whopping increase of over 31% in less than 3 years. My pay certainly hasn't gone up by 31% over the last three years. STAY AWAY from this place unless you like being ripped off. 

Frequently asked questions about iStorage

How is iStorage rated?

iStorage has a 4.7 star rating with 382 reviews. 

When is iStorage open?

iStorage is open now. It will close at 10:00 p.m.