iStorage

Sam B. 

on Yelp

3 months ago

Would not recommend, but i guess there aren't many other good options right in Allston, which probably allows this facility to remain open while having suboptimal conditions.. - Likely homeless people living in these units, given the 24hr access, sketchy looking people hanging out in the area after hours, smelly units, etc. - Likely an uninfected mouse infestation, our unit was delivered to us absolutely covered in mice poop that was haphazardly and shoddily swept up. - No in-store presence / access to moving dollies on th... read more

Nicole B. 

on Yelp

a year ago

DO NOT STORE YOUR STUFF HERE IF YOU VALUE YOUR ITEMS. This place is horrible. If I could give it 0 stars, I would. My daughter stored her stuff here for a month while she moved apartments. When she showed up to move her items out, she found that everything had been overrun with mice. They have a HUGE RODENT problem and refuse to do anything about it. So we basically paid $250 for mice to eat all of her stuff. Use Stor-U-Self in Charlestown. The units are clean, our stuff was not touched by any rodents, and they had p... read more

Karen K. 

on Yelp

a year ago

This place has been a nightmare. They jack up their rates on old customers, using low advertised rates to get you in, so be forewarned that they recommend you change units frequently to be eligible for their best rates. Today we had arranged for movers to help us clear our units out, but when we arrived their own locks were on our units, and no one can help us for several days, by which time we will be expected to pay them another inflated monthly fee. That is if they haven't auctioned off our things by mistake, of course... read more

Sean J. 

on Yelp

a year ago

Start with free month??. ? Notice of increase within 8 weeks (contract signed 3/1 already going up...not even 2 full months later). Neither the property manager not the area manager (Mike? and David) is able to say when increases would stop but says it wont go as high as $500 but still could not give me any kind of ceiling. The company has had bad reviews and I am about to file a complaint with BBB. This place seems very sketchy to me. I have asked for copy of contract to be sent to me but I am still waiting. I am hoping to ... read more

Amanda G. 

on Yelp

3 years ago

Paid 600$ for 2 months. When we moved my stuff into the storage unit, there were mouse droppings all over the floor and a dead mouse right outside. The people at the front desk insisted there was nothing to worry about and that the previous users must have had food in the unit. They did a quick sweep of the unit, clearing maybe 60% of the mouse droppings, and then put down mouse traps. When my boyfriend came back to put more stuff in the unit a few weeks later, there was a dead mouse in one of the traps despite us having no ... read more

Darwin S. 

on Yelp

3 years ago

iStorage: Avoid this company like the plague. AVOID ALL THEIR LOCATIONS since it's corporate that is so terrible. They will lure you into renting strorage space with a competitive price and then jack up the monthly rates once you're in there. A year ago I rented a space from them for $178/month. They've raised my rates three times in the past year and currently I'm paying $278/month. That is a 64% increase in a very short amount of time. Totally unacceptable. Sleazy business practice!!!!!!!!!!!!!!!!!! 

Jim Y. 

on Yelp

4 years ago

Bait & Switch March 28, 2021 I visited the Brighton, MA iStorage facility in person, met with propery manager Mike, and was quoted $79 per month for a 5x10 unit (first month free). I told Mike I would not need the unit until May and he said I could return with my stuff and setup the lease when I was ready. Mike gave me a tour and showed me inside a few units. In other words, there was ample opportunity for Mike to disclose additional setup fees, additionl monthly fees, and the potential for significant rate increases, bu... read more

Robert B. 

on Yelp

4 years ago

I rented a unit on February 19 they charged me for a full month 260 $ . On March 1st 9 days later they started charging me more rent . I do not recommend this place . Stay away !! 

Jelly G. 

on Yelp

4 years ago

Chelmsford MA iStorage - We have rented a 10x30 storage since mid September 2020. We were charged $329/monthly since that time. We received a notice on 12/28/20 that the rate is increasing $46/monthly "to keep up with rising costs..." We rent a basic unheated garage space. I contacted iStorage to ask about the increase and was told we could move the contents to THE EXACT SAME SIZE SPACE for a decreased rate. This is deceptive and a ridiculous proposition to back the consumer into a corner that is impossible to move out ... read more