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iStorage
- Self Storage
- Brighton, MA
About this business
Location details
145 N Beacon St, Brighton, MA, 02135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
!!!PLEASE READ BEFORE YOU RENT!!! I WONDER IF YOU WOULD CHOOSE A STORAGE UNIT THAT GOT STOLEN TWO DAYS IN A ROW We have been a customer of istorage for a long time and we own 6 units and one parking spot there. Thats how we trusted them. Everything changed on October 26, 2020. We got a call from Mike, who is the storage manager, saying that one of our unit was unlocked. We went there within an hour. And as soon as we opened our unit, we were shocked. Everything were all over the place and yes, it got stolen. Then we called t... read more
Still wouldn't recommend. Again- suckered in with a promotional price of .01 that's steadily increased up to $107. Here's what you get for all that dough: Lots of strange activity at this storage unit- people hanging out in the storage unit, this one car that's there all the time, people watching TV, people obviously living and or spending lots of time in the storage unit. Bizarre. I've rented my fair share of storage units (10 or so facilities- most were pretty good) from being in the military and moving around that I kno... read more
Business response:
Hello Phillip, we are sorry to hear that you had a poor experience while moving in! We always strive to provide our customers with the best possible customer experience, and it is clear from your experience that there is work that can be done to improve. We have reached out to our management team to ensure that your concerns are addressed. If there is anything further we can do, please reach out to us at feedback@istorage.com. Sincerely, The iStorage Team
OH. MY. GOD. NO. I've had a unit here since 2016. Ever since this place was bought out by iStorage (maybe a year ago) there have been an increasing amount of issues. The moving carts started to break so they replaced them with this tiny, hardly useable ones and you can never find one when you need one. MORE IMPORTANTLY, there is an increasing homeless population that seems to be moving into the units. I don't know how they are getting into the lot without a passcode (although the gates are often left completely open, so I'... read more
Business response:
Hello Megan, we are certainly surprised to hear about the size of the issue at hand here. It is our company policy to ensure that no one reside in a unit, and the conduct you described is unacceptable. We have reached out to our district and regional management team about your complaint to see a resolution to this. We thank you for bringing this to our attention, and if there is anything else, please reach out to us directly at feedback@istorage.com. Sincerely, The iStorage Team
I have been a customer with Simply Storage for over 5 years. My rate goes up every year. It's like I'm being punished for being a longterm customer. So don't count on the pricing you get when you sign up, because it will just keep going up. I pay well over what new customers pay for the same size unit I have. Terrible customer service as well, they just cop an attitude about their policies and make no effort to help.
BOYCOTT THESE NOISE POLLUTERS! They have a very high pitched beeping door alarm that goes off thirty to fifty times a day (every time a car leaves). I live 250 yards from this place. Inside my apartment, with the windows closed and my air conditioner and tv running, I can still hear every last beep. Some of my neighbors have actually MOVED OUT, citing this alarm as the reason. We have spoken to the storage facility's owners (or managers) and they told us a BUNCH OF LIES! They said it never goes off after... read more
Literally the worst-run business I have ever seen. I should have fled from the beginning. Aside from the access code they gave me not working, getting trapped in the building by the automatic doors (and no one answering their phone to get me out), or the lack of signage to navigate the maze of storage spaces, I have no idea why I was dumb enough to leave my furniture at Simply Self Storage. Why I thought checking out of this place would be any easier, I have no idea. They charged me for an additional month after I'd left... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.7 star rating with 601 reviews.
When is iStorage open?
iStorage is closed now. It will open at 6:00 a.m.