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iStorage
- Self Storage
- Monterey, CA
About this business
Location details
302 Ramona Ave, Monterey, CA, 93940, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
My situation was a bit complicated, and a very nice gentleman on the phone cleared it all up for me. I am very grateful!
Business response:
Thank you for reaching out. We deeply respect your feedback and are glad we could assist you with your complicated situation.
This place is amazing!! The staff are very nice and will help you with anything you need. If you live in Monterey and need a place to store stuff I highly recommend this spot!!
Highly highly highly recommend this place!!! The staff is amazing and really cares about their customers. Especially Juan who provided exceptional help facilitating our move and quality service! If you live in the Monterey area and need to store some stuff, head to iStorage!!!
Used this location multiple times while my daughter attended CSUMB. Mostly for holding items in between semesters or during the summers. Each time the staff were great, professional and helpful. I would HIGHLY recommend this location to anyone needing storage. Left her items longer there when we had to move out of student housing suddenly at the start of the pandemic. Very secure and no infestations at all after being there for over a year.
We set a move-in date for a Saturday through the whole sign-up process. When we arrived with all our stuff at 11:30am, the office was closed and empty. To make matters worse, there was 1 cart available with a broken handle, making it useless. If someone had been there, we might have been able to work with them to find one that worked. Also, we needed a lock, which we would have had to leave to get at Home Depot instead of buying one from i Storage. I called the phone number on the office door, which went nowhere, and the ph... read more
Business response:
We are disappointed to hear about your experience, MaryBeth. Arriving on your scheduled move-in date to find the office closed, no working carts available, and no way to reach a storage specialist is not the experience we want for anyone. We understand how frustrating it must have been to have planned your move carefully, only to be left without the support you needed. These are real concerns — the lack of staff on-site, the broken cart, and the difficulty reaching someone by phone — and they deserve to be taken seriously. ... read more
They are never open when they should be. It's such a hassle to get in there! The hours posted are not the correct hours. They also don't stick to the hours they set outside of that. No one is ever in the office. They raised the prices but never changed quality. Do not come here! Try anywhere else!!
Business response:
We apologize for the inconvenience you experienced with our office hours and accessibility. Your concerns regarding inconsistent scheduling and pricing are important to us. If you would like to provide more information about these issues, one of our storage specialists can assist via email at customerservice@nsastorage.com.
I had been in my storage unit less than one year (10 months) and during this time there was two increases totaling $97.00. During my 10 months, the storage property stopped providing weekend entrance, so I needed to leave work early just to access my storage unit. This is a perfect example of corporate greed, excessive increase of rates while offering less service!
Staff is horrible, manager is horrible. I have left several messages in the past and has never called me back. Overcharged because I couldn't pay them because they were not open when they were supposed to be. There used to be a very helpful lady there but she is not there anymore. That like 4 and 5 'months ago
If I could give less than one star I would. For months, this establishment has been under new management. Hours change without notice and no one will return your call. Can only reach the main support desk and they are unhelpful. I have an outdoor access unit and when I signed up, had extended hours to access. Now, I can't even access it on the weekends. As soon as I can I'm moving out. Believe the recent ratings and find a different storage solution.
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.4 star rating with 212 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.