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iStorage
- Self Storage
- Knoxville, TN
About this business
Location details
4811 Central Avenue Pike, Knoxville, TN, 37912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I want to first say the istorage on Linden Ave. Is the worst ever. My Auntie had a storage unit there starting back in April 4th when she got the unit. She didn't start using it til May. She has paid her storage every month on time since then. Even went up on the storage starting at $128 then went up to $159. Yes she also had insurance on it to. November 4 she went to go pay and nobody was there, she saw that her storage was broken into.. Nobody called her to tell her anything bout her storage was broken into. My Auntie call... read more
Business response:
We're concerned to hear about your experience at iStorage. Please contact us at (865) 290-7821 to discuss this further.
I recently found myself needing a storage unit unexpectedly. I called 2 other companies which didn't help me period. I walked into the Middlebrook location and Charissa was more than helpful and compassionate about my situation. She helped me keep what little things I walked away with because I lost most of my things. She was my angel that day making me realize that there are still some good people in this world. I walked away with a unit and peace of mind which I hadn't had in a very long time. The world needs more peopl... read more
Business response:
We are honored to have been able to assist you during your time of need. Thank you for sharing your experience with us.
I didn't see my review posted about Charissa at your Middlebrook location. Hope it gets read because she so deserves it
Business response:
We are absolutely thrilled to hear about your positive experience with Charissa at our Middlebrook location. Thank you for sharing your feedback with us.
They took my storage building after I paid for a month in just two weeks cause there was no lock or anything in it yet
Business response:
Thank you for taking time to provide feedback, Mitchell. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
I've had a storage space here for a few years now. There was a marked difference when ownership changed. Numerous times the self-pay portal has not worked and I've commented directly to the company about this. In July my mom died and I was wracked with bills. I fell behind in payment but caught back up - paying all penalties. This winter I fell behind again and communicated with Jodi who was empathetic and thanked me for updating her and asked me to let her know if I needed anything else. With this last freeze I had a major ... read more
Everything went great and easy for me to get into storage and the people there was really nice and great to me.
Business response:
Hi, Roger. Your appreciation is highly appreciated. Thank you for the review!
It was a real blessing to me.to get help from u all.i would recommend u to anyone 🙏thanks an blessing to all
Business response:
Roger, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, iStorage
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.4 star rating with 283 reviews.
When is iStorage open?
iStorage is closed now. It will open at 6:00 a.m.