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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have disabled the ability to sell… They have disabled the ability to sell on their platform. They claim it’s a bug for everyone, but what function do they provide outside of the ability to transact with in an IRA. They were able to restore my account the next day. Confidence is shaken. Will have to see what the future holds.
Business response:
Hi Mark, We are sorry you had this experience. We promise to work hard to win back your confidence.
Mads Mason did a good job in resolving issue Mads Mason provided an excellent service in resolving my issue regarding contributions not shwoing up in the account. She went above and beyond to give a call back when we got disconnected. Timely updates on the case status were very helpful.
Business response:
Our CX team goes above and beyond, especially Mads! Thank you!
Problems with Contributing I decided to open up an IRA with iTrust because the company was recommended by several different trustworthy people. I was able to open an account fine, but the website does not seem user-friendly. My contribution for 2021 went through okay, but I've tried to contribute for 2022 and nothing has happened. I've made the request through the "Contribute" button several times, but there has been no response. I was able to start a transfer from another IRA that I have through another institution, and I d... read more
Business response:
We appreciate your patience, Nancy. Thank you!
The customer service rep Mads was… The customer service rep Mads was great. But I continue to have issues with funding the platform. It took multiple calls to resolve. That was annoying but I do like the product
Business response:
Thank you for choosing us, Brent! Enjoy the platform.
We appreciated the professional service… We appreciated the professional service in setting up and funding my account.
Business response:
Professional service is what we strive for! Thank you, Marialene!
Very Timely Customer Service So far I've had great customer service with Todd and Lilly helping me set up my account! Extremely fast to respond and very helpful!
Business response:
Our CX team goes above and beyond, especially Todd and Lilly! Thank you, CJ!
Issues setting up account I was having issues setting up my account. Mitchell promptly called me at our scheduled time and was very friendly. Mitchell was able to figure out the problem with my account and answered all of my questions, which I had many! Once I had rectified the issue with my account, I almost immediately received the funding instructions! Thank you Mitchell!
Business response:
Thank you, Rodney! We're so glad to hear that Mitchell was able to help you out. Have fun on the platform!
Tara did a good job answering my… Tara did a good job answering my questions. We also lost the call and she called me right back.
Business response:
Thank you for sharing your awesome experience with Tara. She goes the extra mile!
Account was easy to set up and fund Account was easy to set up and fund. Dashboard is clean and clear. Highly recommend iTrustCapital if you would like to fund a retirement account with the investments available in iTrustCapital.
Business response:
We appreciate your awesome review, Richard. Thank you for choosing us!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 10,030 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.