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Jandy iQPUMP
About this business
Love the pump. The Wifi interface is cumbersome and unreliable, especially trying to reconnect after it disconnects from my ISP
Business response:
Thank you for taking the time to leave a review, David! Please call our team at (800) 822-7933 so we can help with your connection issues. All the Best, Your Jandy Team
Bought this to replace a JEP controller that was less than 3 years old and the buttons no longer worked. Got it installed, but can’t get it to connect to the Internet. It connects to the Local LAN just fine, but can’t reach the cloud. The app is extremely difficult to use locally. None of the documentation actually matches how to use local control in the app. After 2 days of trying to get it to connect, I finally figured out how to use the app to control it locally. Basically, after trying to connect the network, you final... read more
Business response:
Hello John, Thanks for choosing the Jandy iQPUMP! Your trust and satisfaction are our top priorities. We can help with connecting your pump to the Internet! Here are some tips: • Ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. • Ensure that your pump is using a 2.4 GHz wifi network (not 5 GHz). Most routers offer both signals. • If you are using a mesh router, please see this help article for mesh-specific tips: https://support.eero.com/hc/en-us/... read more
Sorry, but i do not have the same experience with this device. I has connectivity issues with my home router or my phone. It is really horrible. I believe that for the cost of having this type of pool pump the company should implement a more friendly software. Or maybe better leave as a manual control if a reliable software can not be provided. I hope this software issues gets fixed so customer are provided with quality value for their money.
Business response:
Hi Adda, We're sorry you're experiencing issues with your Jandy iQPUMP. We are currently experiencing increased rates of usage and as a result there may be a slowdown or temporary disruption to service. Please note that your pool equipment will continue to run as it normally would even though you may not be able to connect to your system temporarily. We are making improvements to handle this surge; please let us know if your issues are resolved or continuing. We will have a technical support representative reach out to yo... read more
This very expensive pump doesn’t work because the iAquaLink app doesn’t work. No point in buying an expensive system such as this if the extra you’re paying for doesn’t connect. They make good pumps but cannot get their app to work at all - need to invest in way better programmers. And if you have the old app, do not update it. If you’re a new customer you’re stuck with the new app that doesn’t work. It has been that way for weeks and weeks.
Business response:
Hello Leslie, We are sorry that you're experiencing issues with your equipment, and we will have a technical support representative reach out to you. All the Best, Your Jandy Team
Frequently asked questions about Jandy iQPUMP
How is Jandy iQPUMP rated?
Jandy iQPUMP has a 4 star rating with 109 reviews.
When is Jandy iQPUMP open?
Jandy iQPUMP is closed now. It will open tomorrow at 9:00 a.m.