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Jandy JXi400NK JXi Heater with VersaFlo Bypass
About this business
Electrical board failed after < 2 years. Warranty is only for 1 year. That shows how much they believe in the durability of their product - warrantying a $4000-5000 item for only 1 year.
Business response:
We are sorry you've had a negative experience, Brian. If you would like to discuss your situation or if we can offer any help, please call our team at (800) 822-7933. All the best, Your Jandy Team
It worked for two weeks only!!!!
Business response:
Glenda, we are so sorry you had an issue so soon after purchase. Please get in touch with one of our contracted warranty centers or your installer so they can diagnose the issue and resolve the problem swiftly. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Jandy Team
The heater is a mess. First, an entire unit died on me. I was told the damage was 'outside warranty' allowance, so i had to buy a new one. FULL PRICE The new one worked for 3 months, then was giving me "VersaFlo Fault", so replaced that. Same issue happened right away. Replaced it with another Versaflo. Continued issue. Switched out the control board. Now VersaFlo works, but the Fan doesnt work. The Fan housing gets HOT, but it doesnt turn. So the switch is out. Now we're waiting two weeks for someone to come fix that. N... read more
We have only had this for three months and have already had problems with it and have waited 6 weeks for it to be serviced. Poor quality.
Business response:
We are very sorry it's taken so long for you to receive service from your pool pro and understand your frustration, Glen. Your trust and satisfaction are our top priority. If there is anything we can do to further assist, please email us at customerfeedback@fluidra.com. Thank you, Your Jandy Team
Original jandy heater only lasted 5 years New jandy heater when installed kept reading error and would work without installer reconfiguring something. Jandy rep even came to the house
Business response:
We are so sorry you are having such a frustrating experience, James. If you are still having issues with your heater, please call our technical support team at (800) 822-7933 so we can make sure you get the help you need. We want you to have a working heater that you're satisfied with. Thank you, Your Jandy Team
The LED screen stopped displaying words a couple of weeks after it was installed. I called the warranty line and they said they would only speak to the installer. The installer is ModPools in Canada and I'm in the US, so it's not clear to us how we can get it fixed.
Business response:
Hi Peter, We're sorry you're experiencing issues with your Jandy JXi400NK JXi Heater. Product quality and customer satisfaction are top priorities to us. Please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Jandy Team
Frequently asked questions about Jandy JXi400NK JXi Heater with VersaFlo Bypass
How is Jandy JXi400NK JXi Heater with VersaFlo Bypass rated?
Jandy JXi400NK JXi Heater with VersaFlo Bypass has a 4.4 star rating with 51 reviews.
When is Jandy JXi400NK JXi Heater with VersaFlo Bypass open?
Jandy JXi400NK JXi Heater with VersaFlo Bypass is closed now. It will open tomorrow at 9:00 a.m.