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Jandy TruClear11KU Truclear Salt Chlorinator Kit - Retrofit
About this business
Stopped working right after 1 year. Choice was hire someone to come out and diagnose than repair for 400 or buy a new one.
the Jandy salt pool chlorinator has not worked since it was installed on a new build pool almost a year ago. I have not been able to get a repair representative from your company to check it or fix it. I will never purchase your pool equipment again, as your warranty and customer service is basically NON existing. I have been a general building contractor for 43 years and when asked by hundreds of locals in my community I Expressly tell then NOT to use ant of the Jandy pool equipment because of the NON existing customer serv... read more
Business response:
We are very sorry you've had such a frustrating experience, Brian. Please email us at customerfeedback@fluidra.com and provide us with your phone number so we can have a team member call you. We will work to find a swift solution. All the best, Your Jandy Team
Less than two years old. Area around the glass in the top lid started leaking. No replacement for just the lid. Had to purchase the whole lid and cell component. $300.00. The system works well when all intact. Just expected more than two years before it started breaking down.
Business response:
Hello Greg, Thank you for your review. Your TruClear system has a 3 year warranty, and the part should have been covered under the warranty guidelines. We suggest reaching out the store you had your product repaired with regarding the fee. For Future reference our technical support representatives and warranty specialists can be reached at (800) 822-7933. Thank you, - Jandy
Frequently asked questions about Jandy TruClear11KU Truclear Salt Chlorinator Kit - Retrofit
How is Jandy TruClear11KU Truclear Salt Chlorinator Kit - Retrofit rated?
Jandy TruClear11KU Truclear Salt Chlorinator Kit - Retrofit has a 4.3 star rating with 21 reviews.
When is Jandy TruClear11KU Truclear Salt Chlorinator Kit - Retrofit open?
Jandy TruClear11KU Truclear Salt Chlorinator Kit - Retrofit is closed now. It will open on Monday at 9:00 a.m.