Ken Ganley Nissan
5180 Montville Dr, Medina, OH 44256
https://www.kenganleynissan.com/
Closed now
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Recommended
SANDI01044 on Dealerrater
13 days ago
01/13/2020, 08:59 AM
"awesome"
my 2009 versa had a recall for the airbag and I was treated as though I just purchased a new car.
the service dept was awesome and we were done within the amount of time stated when we got there.'When I am in the market for a new car I will definitely be back
my 2009 versa had a recall for the airbag and I was treated as though I just purchased a new car.
the service dept was awesome and we were done within the amount of time stated when we got there.'When I am in the market for a new car I will definitely be back
Business Response:
Thank you for your fabulous service review.
"awesome"
my 2009 versa had a recall for the airbag and I was treated as though I just purchased a new car.
the service dept was awesome and we were done within the amount of time stated when we got there.'When I am in the market for a new car I will definitely be back
DKOENV on Cars.com
14 days ago
01/11/2020, 15:58 PM
Courteous and timely service.
Ganley Nissan is not too distant from my home, so it is convenient - as are many establishments that offer oil changes and tire rotations in a reasonably priced package. However, I like the advantage of going to the dealership to keep my Altima's service on schedule and to mitigate any potential problems related to recalls. Ganley delivers what I consider to be promptly completed maintenance. They've exhibited exceptional courtesy. I presume these are slated performance standards for all Nissan dealerships. In my experience, Ganley flawlessly exceeded these expectations.
Ganley Nissan is not too distant from my home, so it is convenient - as are many establishments that offer oil changes and tire rotations in a reasonably priced package. However, I like the advantage of going to the dealership to keep my Altima's service on schedule and to mitigate any potential problems related to recalls. Ganley delivers what I consider to be promptly completed maintenance. They've exhibited exceptional courtesy. I presume these are slated performance standards for all Nissan dealerships. In my experience, Ganley flawlessly exceeded these expectations.
Business Response:
" Exceptional courtesy" and "flawlessly exceeded expectations" are wonderful praise. Thank you for noticing.
Courteous and timely service.
Ganley Nissan is not too distant from my home, so it is convenient - as are many establishments that offer oil changes and tire rotations in a reasonably priced package. However, I like the advantage of going to the dealership to keep my Altima's service on schedule and to mitigate any potential problems related to recalls. Ganley delivers what I consider to be promptly completed maintenance. They've exhibited exceptional courtesy. I presume these are slated performance standards for all Nissan dealerships. In my experience, Ganley flawlessly exceeded these expectations.
CWDAVIS0 on Cars.com
14 days ago
01/11/2020, 15:16 PM
GREAT SERVICE COST OK
TREAT YOU LIKE FAMILY. Very professional in all the transactions . The service makes you want to come back.the business was very clean and organized.
TREAT YOU LIKE FAMILY. Very professional in all the transactions . The service makes you want to come back.the business was very clean and organized.
Business Response:
"Treat you like family" is a wonderful compliment. Thank you.
GREAT SERVICE COST OK
TREAT YOU LIKE FAMILY. Very professional in all the transactions . The service makes you want to come back.the business was very clean and organized.
TLOWE47 on Cars.com
15 days ago
01/11/2020, 14:19 PM
Customer service outstanding
I made an appointment because I could not get heat in my Rogue. Two days of this before I could get in. In my trip to Ganley, naturally my Rogue started blowing out heat. Vince said let us look at it and see if we can find out why that happened. Unfortunately they could not find anything wrong so Vince stated no matter where I am at if it happens again, call me and I will send a driver to your location so we can get the car in to find the problem. That's customer service with an ACE.
I made an appointment because I could not get heat in my Rogue. Two days of this before I could get in. In my trip to Ganley, naturally my Rogue started blowing out heat. Vince said let us look at it and see if we can find out why that happened. Unfortunately they could not find anything wrong so Vince stated no matter where I am at if it happens again, call me and I will send a driver to your location so we can get the car in to find the problem. That's customer service with an ACE.
Business Response:
Tim, Ken Ganley Nissan aims to please. Thank you for your feedback.
Customer service outstanding
I made an appointment because I could not get heat in my Rogue. Two days of this before I could get in. In my trip to Ganley, naturally my Rogue started blowing out heat. Vince said let us look at it and see if we can find out why that happened. Unfortunately they could not find anything wrong so Vince stated no matter where I am at if it happens again, call me and I will send a driver to your location so we can get the car in to find the problem. That's customer service with an ACE.
CWDAVIS0 on Dealerrater
15 days ago
01/11/2020, 10:28 AM
"GREAT SERVICE COST OK"
TREAT YOU LIKE FAMILY. Very professional in all the transactions . The service makes you want to come back.the business was very clean and organized.
TREAT YOU LIKE FAMILY. Very professional in all the transactions . The service makes you want to come back.the business was very clean and organized.
Business Response:
"Treat you like family" is a wonderful compliment. Thank you.
"GREAT SERVICE COST OK"
TREAT YOU LIKE FAMILY. Very professional in all the transactions . The service makes you want to come back.the business was very clean and organized.
DKOENV on Dealerrater
15 days ago
01/11/2020, 04:51 AM
"Courteous and timely service."
Ganley Nissan is not too distant from my home, so it is convenient - as are many establishments that offer oil changes and tire rotations in a reasonably priced package. However, I like the advantage of going to the dealership to keep my Altima's service on schedule and to mitigate any potential problems related to recalls. Ganley delivers what I consider to be promptly completed maintenance. They've exhibited exceptional courtesy. I presume these are slated performance standards for all Nissan dealerships. In my experience, Ganley flawlessly exceeded these expectations.
Ganley Nissan is not too distant from my home, so it is convenient - as are many establishments that offer oil changes and tire rotations in a reasonably priced package. However, I like the advantage of going to the dealership to keep my Altima's service on schedule and to mitigate any potential problems related to recalls. Ganley delivers what I consider to be promptly completed maintenance. They've exhibited exceptional courtesy. I presume these are slated performance standards for all Nissan dealerships. In my experience, Ganley flawlessly exceeded these expectations.
Business Response:
" Exceptional courtesy" and "flawlessly exceeded expectations" are wonderful praise. Thank you for noticing.
"Courteous and timely service."
Ganley Nissan is not too distant from my home, so it is convenient - as are many establishments that offer oil changes and tire rotations in a reasonably priced package. However, I like the advantage of going to the dealership to keep my Altima's service on schedule and to mitigate any potential problems related to recalls. Ganley delivers what I consider to be promptly completed maintenance. They've exhibited exceptional courtesy. I presume these are slated performance standards for all Nissan dealerships. In my experience, Ganley flawlessly exceeded these expectations.
TLOWE47 on Dealerrater
15 days ago
01/11/2020, 01:22 AM
"Customer service outstanding"
I made an appointment because I could not get heat in my Rogue. Two days of this before I could get in. In my trip to Ganley, naturally my Rogue started blowing out heat. Vince said let us look at it and see if we can find out why that happened. Unfortunately they could not find anything wrong so Vince stated no matter where I am at if it happens again, call me and I will send a driver to your location so we can get the car in to find the problem. That's customer service with an ACE.
I made an appointment because I could not get heat in my Rogue. Two days of this before I could get in. In my trip to Ganley, naturally my Rogue started blowing out heat. Vince said let us look at it and see if we can find out why that happened. Unfortunately they could not find anything wrong so Vince stated no matter where I am at if it happens again, call me and I will send a driver to your location so we can get the car in to find the problem. That's customer service with an ACE.
Business Response:
Tim, Ken Ganley Nissan aims to please. Thank you for your feedback.
"Customer service outstanding"
I made an appointment because I could not get heat in my Rogue. Two days of this before I could get in. In my trip to Ganley, naturally my Rogue started blowing out heat. Vince said let us look at it and see if we can find out why that happened. Unfortunately they could not find anything wrong so Vince stated no matter where I am at if it happens again, call me and I will send a driver to your location so we can get the car in to find the problem. That's customer service with an ACE.
RBARSA7104 on Cars.com
16 days ago
01/10/2020, 13:37 PM
Very professional and timely service . I have no problem...
Very professional and timely service . I have no problem recommending the service department to anyone. Making an appointment on line was very quick and easy
Very professional and timely service . I have no problem recommending the service department to anyone. Making an appointment on line was very quick and easy
Business Response:
Thank you for your great feedback.
Very professional and timely service . I have no problem...
Very professional and timely service . I have no problem recommending the service department to anyone. Making an appointment on line was very quick and easy
LAURICEFB on Dealerrater
16 days ago
01/10/2020, 08:34 AM
"Excellent as always!"
Excellent service department and sales/lease department. It is a pleasure doing business with this dealership. I am so glad Mike McNeeley is there as I have known him and he has serviced my vehicles for over 26 years.
Excellent service department and sales/lease department. It is a pleasure doing business with this dealership. I am so glad Mike McNeeley is there as I have known him and he has serviced my vehicles for over 26 years.
Business Response:
Thank you for your business and your high ratings of our dealership.
"Excellent as always!"
Excellent service department and sales/lease department. It is a pleasure doing business with this dealership. I am so glad Mike McNeeley is there as I have known him and he has serviced my vehicles for over 26 years.