Kitchen Mart - Kitchen & Bath Remodeling

4.7

Kitchen & Bath
Rocklin, CA

About this business

Home Services Kitchen & Bath

Location details

4381 Granite Dr, Suite C, Rocklin, CA, 95677, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m.
Tue	9:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m.
Wed	9:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m.
Thu	9:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m.
Fri	9:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m.
Sat	10:00 a.m. to 3:00 p.m.
Sun	Closed

4.7139 reviews

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Ron J.

11 months ago

I had KM do my kitchen a couple of years ago. All went well and I was satisfied. Recently I had KM do my master bath. All went well - staff was competent and kept me informed as progress was made. They made sure that what they were doing was consistent with my wishes. Unfortunately, when KM staff had completed their work, a contractor was assigned to do the glass work. I paid the KM bill in full even though the glass work had not been completed. I was told it would take 2-3 weeks for the glass to be installed. After ... read more

Business response:

Hi Ron, thank you for being a returning client. Our entire team is gratified to hear you were satisfied with your recent master bathroom remodel. Your feedback is so appreciated. We are disappointed to hear that your shower glass hardware was not in stock and was back-ordered. We are truly sorry for this inconvenience with our heavy glass supplier. Ron, thanks for your patience. I've reached out to your Project Manager, KC, who will confirm with our supplier that installation is still on track. Once confirmed, he will connec... read more

Patty & Paul C.

a year ago

Disappointing experience! Technicians came unprepared did not have right parts on hook up day. Left went to Home Depot came back with wrong parts and left again to go to Home Depot again. Workers did not know electrical work our power was out for 4 hours. I work from home commission sales agent I lost money the end of the month due to unable to work. This was May 29th. Called Kitchen Mart spoke to Sunshine I was crying I was so upset all the money I spent the workers should be trained. My husband called Tim left message. Ti... read more

Business response:

Hi Patty and Paul, thank you for your time on the phone this afternoon. Our sincere apologies for your frustrations. I know our project manager Del met with you and reviewed any outstanding issues or concerns. Again, your peace of mind means everything. As I shared, I'm happy to schedule another time for our team to meet. Please call me directly and we will get it scheduled. Thank you again.

Linda C.

3 years ago

Excellent work was completed on the repair job, thank you!

Business response:

Thank you Linda for your review. The entire Kitchen Mart team is gratified you're pleased with our work and we look forward to the next opportunity to work together. Sincerely, Your KM Team!

Linda C.

3 years ago

Overall, I am very pleased with the refacing of my cabinets done by Kitchen Mart. The people that came were very professional and their work was very well done. I especially appreciated that the project was completed when originally promised. The clean up afterwards could have been better. Counter tops were very dirty and lots of wood shavings on the tops of all cabinets. Also, it has been a frustrating experience getting someone back out here to do a repair that happened during the project.

Business response:

Dear Linda, Thank you for taking the time to share your feedback about your experience with Kitchen Mart. We are glad to hear that you were pleased with the overall refacing of your cabinets and that our team provided professional and quality work. We apologize for any inconvenience caused by the cleanliness issue during the clean-up process. We strive to ensure that all project areas are left spotless and will address this matter with our team to prevent any recurrence. Regarding the repair that needs to be done, we since... read more