This profile has been claimed by the business owner or representative.
Kivoya
- Vacation Rentals
- Miramar, SO
About this business
Location details
Carretera Puerto Peñasco - Caborca Km 23 Colonia Ejido, Puerto Peñasco, Col. Ejido Miramar, Miramar, SO, 83553, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
It's been over 3 months since my family and I vacationed there. There was a $200 security deposit that we gave from my credit card. I was told that their bank had made a mistake on not just mine but on others and they were in the process of returning it. To date, it has yet to be returned.
I am disappointed and disgusted with them as a company and that created a horrible start to a long-anticipated vacation. Not answering a phone or messages or providing additional contact information to VRBO is ridiculous. If there are days when you are going to be out of contact, don’t rent a place that day. So unprofessional to not reach out to us or show concern. The people of the complex said that a company called Oceana manages the other rental and they are very good. No one had anything nice to say about Kivoya. The com... read more
Business response:
Hello Mrs. Emily, thank you for review. Will take attention to this. Have a nice day! Sincerely Carmen Canez
The top microwave was not working so the vent did not work and the condo got full of smoke. There was no hot water the first night due to a malfunction heater element. I guess they did not make sure it was working before releasing it to us. The curtains and blankets on one of the beds was dirty. The washing machine leak water. And the temperature on the electric stove was hard to controlled First night no hot water and no discount either for the inconvenience. Not. Ice
Business response:
Hello Mr. Saenz, good afternoon. Hope you are doing well today. Sorry for all inconvenience caused, we have taken care of items mentioned. Sincerely! Carmen Cañez
RecommendedFue una estancia agradable, con algunos detallitos pero nada que no se pudiera arreglar, nos encantó el acceso a las diferentes instalaciones que nos brindaron y si volvería a reservar con ellos.
Seguimos esperando que nos entreguen, no tienen lista la Villa y la gerente muy muy grosera, ni disculpas por la tardanza......
Business response:
Hola Buenas tardes Sra. Manuel Castro, espero se encuentre usted y su familia bien el dia de hoy. De antemano quisiera disculparme por el dia de ayer, al no entregar su propiedad a tiempo, hecha su reservacion con tiempo anterior. Disculpeme tambien si por el mismo estres no pude contestarle como debia. Me gustaria que nos brindara otra oportunidad y tratar de compensar este mal sabor que se llevo desde el inicio. Estoy a sus ordenes para cualquier cosa. Saludos Cordiales, Carmen Canez
No entregan las villas a tiempo y la encargada es muy grosera.
Most horrible experience ever no one there to greet you or to help let in gate or room road to get there blocked off no signs for detour got to condo and finally got ahold of someone on phone they said room was not reserved I got no notice of email that room was cancelled from kivoya just most horrible experiences ever if you go to this place take food and water no stores around this place and make sure you have the correct info to get in
Business response:
Thank you so much for your feed back, Mr. Gonzalez. We really appreciate you taking the time out to share your experience with us, need to inform you that we do count with a small treat shop were we have some items specially water and ice, also we have access to Mayan Palace that is just 5 minutes away and they also have a store, 4 restaurants and we provide access to their facility and pool areas if desire but you did not show up at the front desk to register and to make payment and also you left in a hurry leaving a pendin... read more
Business response:
We are happy your like our condos, come back soon! Book direct for better prices www.kivoya.com
Las instalaciones del departamento muy descuidadas, persianas rotas, lavadora de trastes no sirve, así como aire acondicionado. La alberca fue lo único que está en buen estado. Los anfitriones muy mal y cobro carísimos para pésimas instalaciones.
Business response:
Hola Liz, agradecemos nos hayan permitido tenerles hospedados con nosotros,nuestra Gerente de plaza estuvo al pendiente de sus comentarios y trató de contactarles para el seguimiento, pero con gusto haremos base con ustedes para retroalimentarnos de manera adecuada y esperando su visita de nueva cuenta. Equipo Kivoya a sus atenciones.
Frequently asked questions about Kivoya
How is Kivoya rated?
Kivoya has a 4.5 star rating with 674 reviews.
When is Kivoya open?
Kivoya is closed now. It will open at 9:00 a.m.