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Kivoya
- Vacation Rentals
- Miramar, SO
About this business
Location details
Carretera Puerto Peñasco - Caborca Km 23 Colonia Ejido, Puerto Peñasco, Col. Ejido Miramar, Miramar, SO, 83553, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Solo tienen una persona de seguridad y no son nada efectivos, las instalaciones están bien pero ni una bolsa de hielos encuentras no puedes tener ni música a volumen bajo porque se molestan ni en el área de alberca muy mal por eso
Four knives and forks ? What? really? 8 gallon trash can in the kitchen? Really? don't look so cheap Kivoya No "starter" laundry soap
Business response:
Hello Mr. Reynolds, thank you for your review. Appreciate and thank you for staying with us. Regards! Carmen Canez
Stayed in Rocky point Mexico. A place they call Relax 3. It was a Casita with 4 homes surrounding a what was called a pool. Horrible experience from the beginning. Pool was dark green and definitely not usable for my 6 children. Many lights in the home didn’t work. Floors in the home were not swept or cleaned at all. My wife and I went 2 times to the office and spoke to someone that was a supervisor. They said they want my business again and would give us some nights free at another place. They stated they would call me. It... read more
It's been over 3 months since my family and I vacationed there. There was a $200 security deposit that we gave from my credit card. I was told that their bank had made a mistake on not just mine but on others and they were in the process of returning it. To date, it has yet to be returned.
I am disappointed and disgusted with them as a company and that created a horrible start to a long-anticipated vacation. Not answering a phone or messages or providing additional contact information to VRBO is ridiculous. If there are days when you are going to be out of contact, don’t rent a place that day. So unprofessional to not reach out to us or show concern. The people of the complex said that a company called Oceana manages the other rental and they are very good. No one had anything nice to say about Kivoya. The com... read more
Business response:
Hello Mrs. Emily, thank you for review. Will take attention to this. Have a nice day! Sincerely Carmen Canez
The top microwave was not working so the vent did not work and the condo got full of smoke. There was no hot water the first night due to a malfunction heater element. I guess they did not make sure it was working before releasing it to us. The curtains and blankets on one of the beds was dirty. The washing machine leak water. And the temperature on the electric stove was hard to controlled First night no hot water and no discount either for the inconvenience. Not. Ice
Business response:
Hello Mr. Saenz, good afternoon. Hope you are doing well today. Sorry for all inconvenience caused, we have taken care of items mentioned. Sincerely! Carmen Cañez
RecommendedFue una estancia agradable, con algunos detallitos pero nada que no se pudiera arreglar, nos encantó el acceso a las diferentes instalaciones que nos brindaron y si volvería a reservar con ellos.
Seguimos esperando que nos entreguen, no tienen lista la Villa y la gerente muy muy grosera, ni disculpas por la tardanza......
Business response:
Hola Buenas tardes Sra. Manuel Castro, espero se encuentre usted y su familia bien el dia de hoy. De antemano quisiera disculparme por el dia de ayer, al no entregar su propiedad a tiempo, hecha su reservacion con tiempo anterior. Disculpeme tambien si por el mismo estres no pude contestarle como debia. Me gustaria que nos brindara otra oportunidad y tratar de compensar este mal sabor que se llevo desde el inicio. Estoy a sus ordenes para cualquier cosa. Saludos Cordiales, Carmen Canez
No entregan las villas a tiempo y la encargada es muy grosera.
Frequently asked questions about Kivoya
How is Kivoya rated?
Kivoya has a 4.5 star rating with 715 reviews.
When is Kivoya open?
Kivoya is closed now. It will open tomorrow at 9:00 a.m.