This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Auburn
- Hotels
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Overall it was pretty good, just lacked a little bit of guest centric mindset from the staff to make it an excellent experience.
Business response:
Thank you for your feedback and for staying with us. We’re glad to hear your overall experience was positive, Providing attentive, guest-focused service is something we strive for, so your comments regarding the guest experience have been shared with our team for review and improvement. We value your input and hope to have the opportunity to provide you with a truly excellent experience on your next visit.
Front desk staff needs to be better trained. Personality and skill matters in the hospitality business.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our front desk team did not meet your expectations. We agree that friendly, knowledgeable service is a key part of hospitality, and we take your comments seriously We sincerely apologize for the inconvenience you experienced during your stay. It sounds like the issue may have been related to our requirement for a valid credit or debit card for the incidental deposit, which is required for all guests at check-in. Unfortunately,... read more
Clean room. Pool and jacuzzi also very clean.
Business response:
Dear Yesenia, Thank you for your perfect 10/10 rating and for sharing your experience with us. We are delighted to hear that you especially enjoyed our pool and hot tub amenities. Your kind feedback means a lot to our team, and we look forward to welcoming you back for another relaxing stay soon. Safe Travels Mylissa
The room we had reserved thru a third party was actually already booked but Mylissa at the front desk took care of us. She took the time to find us a room which was an upgrade, and really worked at making our stay great. She was so helpful and kind, we really appreciated all she did, and want to give her a shout out. So Thank You Mylissa, you rock!
Business response:
Thank you so much for sharing your experience! We sincerely apologize for the mix-up with your third-party reservation, but we're thrilled that Mylissa was able to turn things around. We'll be sure to share your kind words with her—she truly goes above and beyond to take care of our guests. Thank you for recognizing her outstanding service, and we're so glad she helped make your stay a great one. We look forward to welcoming you back again soon!
Friendly staff
Business response:
Thank you for your kind words! We're so glad you found our staff friendly. We appreciate your support and look forward to welcoming you back soon!
The front desk staff was very helpful!
Business response:
Thank you for the 10-star rating you shared with our team for our excellent service. We hope you will enjoy another stay with us at the La Quinta Inn & Suites Auburn.
I love the free breakfast
Business response:
Thank you for the outstanding rating for your stay at the La Quinta Inn & Suites in Auburn. We are glad our breakfast helped to start your day on a positive note.
Rooms were clean and so was the breakfast area. Staff was very helpful and accommodating. Breakfast included hot and cold items, very good. Free parking in front of building with additional stalls in the lot next to a Denny's Restaurant which was within walking distance. There are other fast food joints in the area. You do need to request daily room service or extra towels/trash removal. Muckleshoot Casino is in the area and we heard their fireworks show every night (Wednesday through Sunday night). A bit tricky maneuvering ... read more
Business response:
We are glad you enjoyed an awesome stay at our hotel in Auburn. It sounds like the area was active and exciting. We are pleased you asked for and received cleaning visits during your stay.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.2 star rating with 4,228 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open at 12:00 p.m.