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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Everything else , the hotel smelt like smoke and weed , then we seen drug transactions in the lobby . Room was disgusting The location
Business response:
Thank you for your review, your feedback and your comments regarding your stay. We want our guests to enjoy their stay and to find our amenities to be accommodating and convenient. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
Terrible experience! First the little host was sitting on the chair on her phone in the lobby. They put us in room. Before we arrived the elevator literally smelt like sewer. Arriving on the 3rd floor we get into our room. The room smells like cigarette smoke, no remote for tv, and there was no toilet paper. Terrible experience just passing through. Usually La Quintas are pretty solid. This place is a dump. Location
Business response:
Thank you for your assessment of our hotel. It is disheartening to learn that you were not impressed with our accommodations, amenities and services. We are working to address all of the issues that you mentioned and we thank you for taking the time to share your experience.
will never use this location again and will let everyone know what a horrible time we had. We had to repeatedly ask for towels and were told that we would have to take the used ones to the lobby for exchange due to people stealing them. The air conditioning was barely functioning, the remote control for the TV did not work at all. When asked to check on our concerns the staff was offended we bother them and gave rude short responses then failed to do anything. The staff, one guy in particular, never wore a mask and spent the... read more
Business response:
Thank you for taking the time to send us your feedback. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised.
Bad Bad service at the front desk. And card kept messing up. My kids had roaches in their room and the tub had rust in it. Renovations needed ASAP. The location is prime. Everything you need is close by.
Business response:
We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action.
Bad The breakfast is not good the juice machine and the waffles machine is not useful one of the workers told us that they have broken more than a month and that the owners do not want to fix it and is not fair because as guest we expect much better service and the rooms stinks of caigarette smoke horrible service I don't go back to this hotel never
Business response:
I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am sorry that your room was not properly and thoroughly cleaned according to the high standards of our housekeeping staff. Thank you for taking the time to share your experience and to bring this matter to our attention. I do wish that we would have exceeded your expectations and I hope you'll return to enjoy a five-star experience.
Must have coffee Nobody working the front desk when I arrived so had to wait to check in. No coffee in the room when I woke up. The bed was very comfortable, it was quiet and very close to work.
Business response:
Hello, Thankyou for your feedback. We apologize for making you wait during your check in process. We will make sure something like this is prevented in the future. Thankyou once again! Management
Desagradable Mal olor ..piso rroto poca limpieza puertas dañadas muchos animales El silencio
Business response:
Thankyou for your valuable feedback. I apologize for the trouble you had during your stay and we are doing everything to correct our mistakes. We hope you give us another chance to serve you. Management
Bad The carpet in hallway was filthy, my sheets were clean but top blanket was rumpled, receipt previous occupant in bathroom, no trash can. If It wasn’t in the middle of the night, I would never have stayed. Nothing
Business response:
Hello, I would like to take this opportunity to apologize for your unpleasant experience as a guest of our hotel. I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into. Thankyou for taking the time out to leave us a review. Management
I was traveling due to a family event and check in , didnt have time to check room until that night bed sheets was not clean ,hair was on bed sheets and spider was in bed. There was an used water bottle beside the bed. in the hallway on the 3rd floor where the room was, staff was cleaning during check in time and food was on the floor. the next morning the same food was still there. just dirty and nasty Check in went smooth
Business response:
Thank you for your letter expressing the problems you encountered during your stay at our hotel. We sincerely apologize for the substandard condition of your room.We take great pride in our high standards of cleanliness. Once again, I apologize for your unpleasant stay and any inconvenience we may have caused you. Please feel welcome at our hotel in your future travels. Management
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,118 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.