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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Fair
Disappointed A.C wasn't true to temp. Room stayed 76 when ac was set on 69. Entire hotel was Hot. Found roach on the wall in 1st room. 2nd room had large chunks of soap stuck in the tub. TV remote didn't work. Unable to watch tv. "Breakfast" consisted of few options. Waffles, boiled eggs, and cereal. No meats. Location
Business response:
Hello Johanna, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to ... read more
Poor The elevator was broke the entire stay. Had to walk up & down to the 4th floor
Bad The elevator was broke and requested towels and never received them. The interstate noise is a lot! It was good for the price
Business response:
Hello Raven, Thank you for sharing your feedback. We appreciate your comments about the value you found during your stay. Your concerns regarding the elevator, towel requests, and noise levels will be shared with the relevant departments for review. We continually strive to improve our guest experience and your insights are invaluable in that process. We hope to welcome you back in the future!
Poor
Nightmare LaQuinta Most of the staff were rude and very slow to get what you told them you needed. When I booked the room I said I needed a crib. I checked in a little late and got to the room with NO crib. I called the desk and asked for one and the man down there was short and rude. Finally got the crib hours later. Asked for pillows and bedding as our toddler had an accident in the bed and finally got them over 24 hours later. The internet never worked and the elevator was frightening and went out during our stay. VERY DI... read more
Business response:
Hello Samantha, Thank you for sharing your feedback regarding your recent stay. We’re glad to hear you appreciated the size and amenities of your room, as well as the service from a couple of our team members. Your experience with the service and various amenities falls short of our usual standards. We take all comments seriously, as they provide valuable insights to improve our operations and guest experiences in the future. Your concerns will be shared with the management team for further review and to enhance our service.... read more
Bad El servicio pésimo y habitaciones sucias y desayuno malo La ubicación
Business response:
Hello Celia Guadalupe, Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Agradecemos su feedback sobre el servicio y la limpieza, ya que esto nos ayuda a identificar áreas de mejora. Valoramos su opinión sobre la ubicación y esperamos que en su próxima visita pueda disfrutar más de nuestro hotel y de todos los servicios que ofrecemos. Su experiencia es importante para nosotros y tomaremos en cuenta sus comentarios para seguir mejorando.
The picture Doesn’t look like the room at all it was very hot Our room was HOT both nights we stayed even in the lobby and the hallway were HOT The pool
Business response:
Hello Hernandez, Thank you for sharing your feedback regarding your recent stay. We take guest comfort seriously and appreciate your comments about the temperature in your room and common areas. Our maintenance team continually assesses the hotel's climate to ensure a pleasant atmosphere for everyone. Your experience is important to us, and we hope you'll consider staying with us again in the future for a more comfortable visit.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,622 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.