This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Smell bad Location
Business response:
Hello Ashjan, Thank you for sharing your feedback. We are continually working to improve our guest experience, and your comments regarding the smell and location have been noted. We appreciate your observations and will consider them as we make ongoing enhancements to our services and facility. Your input is invaluable in helping us maintain the standards we strive for. Please do not hesitate to reach out to our management team if you would like to discuss your experience further.
Disappointing
Fair had an issue with the pet fee and the manner it was address always welcoming
Business response:
Dear Guest, Thank you for sharing that our team is always welcoming—your comfort and trust mean a lot to us. We apologize for the concern regarding the pet fee and how it was handled. We will work with our staff to ensure such matters are communicated more clearly and courteously. Sincerely, Hotel Manager
Very Poor
Never going back The terrible smell of incense was burning when I walked into the lobby. The smell of weed hit me when I got to the elevator. Inside the elevator. And for the entire walk to my room, it smelled like weed. Also smelled it after I had been in my room for a while. It was terrible. I had some sort of reaction to the smell of incense upon entering the lobby until it caused me to start coughing and I had a hard time breathing. Lady sitting at the desk never got up to help and only pointed to the water cooler across... read more
Business response:
Hello Rachel, Thank you for sharing your experience. We're sorry to hear that the atmosphere in the lobby did not meet your expectations and caused discomfort. Your feedback regarding the staff's response and the presence of pet distractions is valuable, as we aim to create a welcoming environment for all guests. We're glad you found your room to be a decent size. Your comments will be shared with the team for their awareness and review regarding guest interactions. Thank you again for your input; it helps us as we continue ... read more
Disappointing Ac in room.broke
Business response:
Hello Richard, Thank you for sharing your feedback. We're sorry to hear that you experienced issues with the air conditioning during your stay. We take guest comfort seriously and appreciate your insights, which help us improve our services for future guests. Your comments will be forwarded to the management team for review. We hope you had a safe journey home and consider staying with us again in the future.
Bad The smell was awful, it smelt old and musty. We stayed on the 4th floor which is a smoking floor, after we requested a non smoking room because we have an infant with respiratory problems. It smelt like weed the whole 2 days we were there. My throat started hurting from the second hand smoke and i think there might be a possible mold problem in the AC . On the second night the AC froze and started blowing humid air. I wouldn't recommend this hotel for a family. We will not be staying there again! The location is right of... read more
Business response:
Hello Gabriella, Thank you for sharing your feedback regarding your recent stay. We value all guest comments and take them into consideration for future improvements. Our team is committed to providing a comfortable environment, and we will ensure your concerns are noted. Your experience is important to us, and we appreciate you highlighting the location. We hope you will find accommodations more suited to your needs on your next trip.
Disappointing I was not informed that the ADA rooms only have one bed. Upon arriving, I was disappointed. The breakfast
It was a bad hotel More experienced people and fix the air conditioning we did not sleep good Location of the place and breakfast
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,666 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.