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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nightmare LaQuinta Most of the staff were rude and very slow to get what you told them you needed. When I booked the room I said I needed a crib. I checked in a little late and got to the room with NO crib. I called the desk and asked for one and the man down there was short and rude. Finally got the crib hours later. Asked for pillows and bedding as our toddler had an accident in the bed and finally got them over 24 hours later. The internet never worked and the elevator was frightening and went out during our stay. VERY DI... read more
Business response:
Hello Samantha, Thank you for sharing your feedback regarding your recent stay. We’re glad to hear you appreciated the size and amenities of your room, as well as the service from a couple of our team members. Your experience with the service and various amenities falls short of our usual standards. We take all comments seriously, as they provide valuable insights to improve our operations and guest experiences in the future. Your concerns will be shared with the management team for further review and to enhance our service.... read more
Bad El servicio pésimo y habitaciones sucias y desayuno malo La ubicación
Business response:
Hello Celia Guadalupe, Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Agradecemos su feedback sobre el servicio y la limpieza, ya que esto nos ayuda a identificar áreas de mejora. Valoramos su opinión sobre la ubicación y esperamos que en su próxima visita pueda disfrutar más de nuestro hotel y de todos los servicios que ofrecemos. Su experiencia es importante para nosotros y tomaremos en cuenta sus comentarios para seguir mejorando.
The picture Doesn’t look like the room at all it was very hot Our room was HOT both nights we stayed even in the lobby and the hallway were HOT The pool
Business response:
Hello Hernandez, Thank you for sharing your feedback regarding your recent stay. We take guest comfort seriously and appreciate your comments about the temperature in your room and common areas. Our maintenance team continually assesses the hotel's climate to ensure a pleasant atmosphere for everyone. Your experience is important to us, and we hope you'll consider staying with us again in the future for a more comfortable visit.
Poor Couldn't sleep with the dog braking nonstop in the next room
Business response:
Hello Angela Caldera, Thank you for sharing your feedback. We understand how important a peaceful environment is for a good night's sleep. Your comments regarding noise disturbances have been noted, and we appreciate you bringing this to our attention. We strive to provide a comfortable experience for all our guests. Your feedback is valuable in helping us improve our services in the future.
good no eggs no sausage, no bagel, no bacon
Business response:
Hello alex, Thank you for your feedback regarding the breakfast options during your stay. We continuously strive to provide a variety of choices and will review your comments with our team for future improvements. We appreciate you taking the time to share your experience, as guest input is valuable to us. Please know that your preferences are important and help us enhance our offerings.
Bad
I would come back again. I discovered my room had mold by the top of the curtains from the air and moisture. The air was making us sick, air unit didn’t smell very clean. The breakfast isn’t really a good breakfast. There should be more food options. Area was nice and close to a lot. All of the employees were nice and helpful whenever I needed something. Our bed and bathroom was clean.
Business response:
Hello Tkiya, We appreciate your feedback and are glad to hear you found our staff friendly and the room clean. We value all guest comments to enhance our service. Your input on breakfast variety will be shared with the team for future improvements. Thank you for highlighting the convenient location of our hotel.
Poor room was very outdated. Outlets were sticking out of the walls. Phone in room didn't work. Bed was so uncomfortable, didn't get any sleep. The rate was decent
Business response:
Hello Sabrina, Thank you for sharing your experience with us. We appreciate your feedback on the room condition and comfort level. We strive to provide a comfortable stay for all our guests. Your comments will be shared with the relevant teams for their review and action. We hope you will consider staying with us again in the future.
Bad They took my deposit for nothing so you won't have to worry about me staying there ever again
Business response:
Hello DeWayne, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced and appreciate your comment. We hope you will consider the hotel for future stays and give us the opportunity to provide you with excellent service.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,627 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.