La Quinta Inn & Suites New Braunfels

Business response:

Dear David, Thank you for taking the time to share your feedback regarding your stay with us on January 5, 2026. We appreciate your comments and are grateful for the opportunity to improve. We sincerely apologize for the issues you experienced with room cleanliness and the elevator malfunction. This is not the level of service we strive to provide. Your comments have been shared with our housekeeping and maintenance teams so these matters can be addressed and prevented in the future. We value your feedback, as it helps us id... read more

Business response:

Dear Antonio, Thank you for taking the time to share your feedback and for rating your stay with us a 9.0. We truly appreciate your kind comments regarding our staff and facilities. We also value your feedback on comfort, value for money, and cleaning, as this helps us identify areas where we can continue to improve. Your comments have been shared with our team so we can better enhance the overall guest experience. We’re grateful you chose to stay with us and hope to welcome you back again in the future for an even more comf... read more

Business response:

Dear Rocio, Thank you for your wonderful feedback and perfect scores across all categories. We’re delighted to hear that you found your stay comfortable and clean, enjoyed the breakfast, and appreciated our central location. It truly means a lot to our team to know our efforts made a positive impact on your visit. We appreciate you choosing to stay with us and look forward to welcoming you back again soon. Sincerely, Hotel Management Team