La Quinta Inn & Suites New Braunfels

Business response:

Dear Joseph, Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear you enjoyed having a room with two queen beds, but we're sorry that other aspects of your stay did not meet your expectations. We apologize for the bathroom exhaust fan not working properly. We understand how important proper ventilation is, especially with multiple guests using the room, and we will have our maintenance team inspect and address the issue. We also regret that our pool was unavailable durin... read more

Business response:

Thank you so much, Brian, for your perfect 10/10 review! We're thrilled to hear you enjoyed your stay and appreciated our convenient location, secure atmosphere, friendly staff, and the peace and quiet during your visit. It means a lot to know you felt you received great value for your stay. We did get a chuckle out of your comment about the birds! While we can't always convince our feathered neighbors to cooperate, we certainly understand the frustration. We truly appreciate your sense of humor and hope it didn't put too mu... read more

Business response:

Dear Morgan, Thank you so much for your wonderful 10/10 review! We're delighted to hear you enjoyed your stay and appreciated our clean, welcoming, and well-maintained property. It's especially rewarding to know that our team's efforts helped make your visit a great one. We also appreciate your understanding regarding the pool. The heavy rains just before your stay affected the water quality, and while we know it was disappointing that it wasn't available, guest safety is always our top priority. We wanted to ensure the pool... read more

Business response:

Dear Rob, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed our excellent location and found our staff to be fantastic. It's also wonderful to know you were pleased with the cleanliness, comfort, and overall value of your stay. That said, we sincerely apologize for the inconvenience caused by the lack of body wash and conditioner in your room. We completely understand your frustration, especially since you had to purchase your own toiletries just to shower. This is certainly no... read more

Business response:

Dear Elías, Thank you for your wonderful review! We're so glad to hear you enjoyed your stay and appreciated our location, cleanliness, facilities, comfort, and the service provided by our team. Your kind words mean a great deal to us. We also had to smile at your tip about parking under the trees! Our feathered visitors can certainly be active, and we appreciate your sense of humor about it. We'll keep working to make every aspect of our guests' experience as enjoyable as possible. Thank you again for choosing La Quinta Inn... read more

Business response:

Dear Will, Thank you for your perfect 10/10 review! We're thrilled to hear you had such a great stay and that you enjoyed our convenient location. It's wonderful to know that our staff, cleanliness, facilities, comfort, and overall value all met your expectations. We truly appreciate you choosing La Quinta Inn & Suites by Wyndham New Braunfels and for taking the time to share your positive experience. We look forward to welcoming you back the next time you're in the area! Sincerely, Katy Lugo Assistant General Manager La Qui... read more