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La Quinta Inn & Suites Pasadena North
- Hotels
- Pasadena, TX
About this business
Location details
2205 Pasadena Fwy, Pasadena, TX, 77506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fooled by the photos & a few good reviews I completed the self-check-in prior to arrival and still had to wait 30 minutes to get a room. While waiting I was informed that the hotel elevator was not operating at all. We did get put on the first floor, so it was not an issue for us. However, the hotel looks nothing like the pictures. It is very outdated; paint is chipped off the walls. There is rust on the walls and all throughout the restroom. The carpet stinks, the beds are very uncomfortable & bedding is old. The rooms do n... read more
Business response:
On behalf of the entire team I would like to sincerely apologize for the inconvenience you experienced during your stay. We take great pride in providing exceptional service, and it is deeply disappointing to learn that we fell short of your expectations. Please rest assured that we have taken immediate steps to address this matter.
The elevator never worked. They gave us a room on the third floor, room was dusty and dirty, many ants came out
Business response:
On behalf of the entire team I would like to sincerely apologize for the inconvenience you experienced during your stay. We take great pride in providing exceptional service, and it is deeply disappointing to learn that we fell short of your expectations. Please rest assured that we have taken immediate steps to address this matter.
Its was ok, it was safe. Pool was murky, no clean sheets no clean towles in the room had to ask and we put them on our own beds. The breakfast was good.
Business response:
We are very sorry to hear about the issue you experienced with your stay. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again,
Elevator was out of order. Had to take stairs to second floor. Swimming pool was out of order also. Outside area seemed to need repairs.
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
Terrible the door to the side was broken making easy for everyone to come in, the elevator was broken, the rooms smelled like fresh cigarette smoke, the Poole was green and they said they are non refundable if you wanted to cancel your stay there.
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
The elevator was broken the whole time, the roof looked like it had some mold, the floor, bathtub and toilet was dirty and the molding around the walls was coming off. Wish I wouldn’t have paid ahead of time because we would have found somewhere else.
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
I didn't stay was not happy at all… the trust was full the elevator nor the ac in hallway didn’t work and the pool was open but it had mold in it and that’s the reason of my stay… I left after an hour of checking in
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
I picked this place for the price & the fact they have a pool & hot tub, yet the first thing the door on the side of the hotel didn't work with my key card. I bought a coke and it was hot cause the cooler wasn't working & when I went to get in the hot tub I walk out to realize the hot tub has been filled in with cement & the pool was less than desirable it was very dirty I refused to get in! I then go back to my room to watch some TV & it continued to cut out on every channel!
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
Terrible hotel! A couple of hours before we checked in I got a call saying that they needed my card info for the
Frequently asked questions about La Quinta Inn & Suites Pasadena North
How is La Quinta Inn & Suites Pasadena North rated?
La Quinta Inn & Suites Pasadena North has a 3.6 star rating with 1,315 reviews.
When is La Quinta Inn & Suites Pasadena North open?
La Quinta Inn & Suites Pasadena North is closed now. It will open at 12:00 p.m.