xplorers2 on Trip Advisor
9 years ago
01/30/2012, 14:29 PM
We stayed at the La Quinta Pasadena North recently and were very pleasantly surprised by the Inn's quality. We're members of La Quinta's Member Rewards program and stay frequently in their hotels in many states all across the Southwest, West, and Pacific Northwest. Something like maybe about 25% of those are corporate owned & operated, and the rest are franchises. Our experience is that the franchises are almost always operated and maintained much more poorly than the corporate locations. Many of them are just awful. But not this franchise unit, it is the equal or better of many of the corporate-owned units.
It has the nicest, best furnished, most spacious lobby of any La Quinta I've ever seen.... and I've even stayed in one of their so-called "resorts".This one is the equivalent of some up-scale hotels in many respects. The front desk staff, a lady named Tiffany (sp?), was very friendly, helpful, professional, quick, and accomodating.
It's located between a freeway and chemical plants along the Houston Ship Channel and primarily draws business travelers. The hotel appears to be new or has been recently completely refurbished in and out, and is thankfully non-smoking and smelled fresh throughout. The berber carpets in rooms and hallways are clean and unworn. The room, an executive king suite, was very attractive with dark wood paneling, matching furnishing and lamps, and tasteful complimentary wall art. Marble counter tops throughout. Lots of surplus towels in the bath, which was also marble lined. A large HDTV also. Although we didn't eat the free breakfast we did go through and look at the offerings. Very well-stocked with most breakfast items that people want... and there was that hotel breakfast rarity, meat too.. Just surprising that a franchise hotel would put so much expense into providing a more upscale environment than is usual in lower-to-mid-tier hotels.
BUT, there were some negatives, some surprising. For instance, there are only basic, analog TV channels provided, no HDTV or premium channels that would be found in lower scale hotels. An odd economy. The room coffee maker was one of those irritating single-cup makers. Another odd economy. The modern desk swivel armchair was unusable, permanently stuck in a fully back-reclined position. The toilet handle required jiggling to stop a constant water flow. All relatively minor issues. But one issue was more aggravating. We were on the 3rd floor, and water pressure was VERY low, and it took an extremely long time to get warm water which never got hot. But low pressure couldn't be the only reason that it took soooo long to get any warm water. The only likely reason for that is the hotel isn't running their hot water circulating pump that all hotels have to run to insure quick availability of hot water in all rooms. Another odd economy, given that so much water is wasted waiting for it to try to get it hot.
All in all, the hotel is much nicer than expected for it's brand and location, and has excellent staff. The owner obviously spends more than just what's required to operate and maintain a quality inn. Will likely have reason to stay here again.