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Lakeway Animal Hospital
- Veterinarians
- Jefferson City, TN
About this business
Location details
1024 E Highway 11 E, Jefferson City, TN, 37760, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 12:30 p.m. | |
| Sun | Closed |
RecommendedGreat group of doctors and friendly staff! We've been patients of Lakeway Animal Hospital for 20 years!! We always recommend this group to friends and family!!
(This has absolutely nothing to do with the staff, personally. They were all fantastic. But, their business model needs some work.) I wound up there, today, because it’s the “sister office” to the WP clinic, & WP didn’t have an opening for the procedure I needed done this week, so WP referred me to Lakeway. The office manager is the same for both offices. Her past experience is in finance & HR. So, her management approach is completely financially driven, …under the guise of “pet care”. Ex: She talked about making cert... read more
Business response:
We appreciate your feedback and will take your concerns into consideration. The exams that were discussed are required and mandated under State law. Thank you for reaching out and we wish you the best.
As if they weren't expensive enough! We have never been charged a fee when we take our dogs in for a bordetella vaccine. I took my two dogs in today and was charged $22 per dog for a "technician fee". The dogs were literally back there for 2 minutes each. that's $11 a minute. We won't be back!
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My cat hit her face on out trailer today. Her tounge was hanging out and her jaw was crooked, she also had a gash on her face. My husband took her straight to Lakeway to be seen as an emergency. After not being greeted or even acknowledged when he arrived he went up to the desk and They said they couldn’t work her in. No offers of other places it anything until he asked. They were very rude and disrespectful. They didn’t ask him if we have other pets there as patients(we do, and we had an appointment at 3 today for our dog).... read more
Business response:
Meggie, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
RecommendedI have used Lakeway for 27 years but I will never go there again! I had an appointment with my critically Ill diabetic cat at 11:30 and I waited patiently until 1:00 in my car.I went in to ask how much longer and a lady at the desk said she didn’t know where I was even though someone came to my car at 12:00 to tell me it wouldn’t be long,they were a little behind. She rudely leaves the front area with my chart and goes from room to room and returns after about 5 min to apologize and tell me to come back at 2! I ask if they ... read more
Business response:
Samantha, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Have been with them for 11 yrs. for our dogs and recent change in personnel has made us leave. High prices, and lack of compassion.
Today we tried to make an appointment for our furbaby. After explaining what was going on, we were scoffed at, and told to use Google. Well we took their advice and used Google to find another animal clinic for our little one’s care. It’s a shame because our little girl has been going there since she was a puppy.
Do not recommend..rude customer service on the phone and in person. they truly do not have the best interest in their patients they see. All they want is your money.
Frequently asked questions about Lakeway Animal Hospital
How is Lakeway Animal Hospital rated?
Lakeway Animal Hospital has a 4.7 star rating with 1,225 reviews.
When is Lakeway Animal Hospital open?
Lakeway Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.