Lauren Moushey of Mutual of Omaha Mortgage

Business response:

I'm so pleased to hear that you had a great experience, Jacqueline! Open communication is something I strive for with all my clients, and I'm glad to know it was appreciated. It's also great to hear that our app helped you to stay updated throughout the process. Thank you for your kind words and for rating us 5 stars. I hope to work with you again in the future at Mutual of Omaha Mortgage. 

Business response:

Hi Kristina, I'm glad to hear that you found my services helpful and that you appreciated my transparency. I have always believed in going the extra mile for my clients, and your review makes me feel that my efforts are worthwhile. I'm sorry to hear about the confusion regarding the rates and buying down points. It's critical to me that all aspects of the mortgage process are clear and understood by my clients. I apologize if this wasn't the case in your situation, and I will take your feedback into account to improve the ... read more

Business response:

Thank you for your 5-star review, Crystal! I'm thrilled to hear that you were pleased with the communication and our ability to work efficiently at Mutual of Omaha Mortgage. I'm always here to provide quick responses and do everything I can to ensure a smooth process. I look forward to serving you again in the future. -Lauren Moushey 

Business response:

I'm truly pleased to hear that you found our conversations easy and helpful, Debora. Your positive feedback means a lot to me. It was a pleasure working with you. If you have any other queries or concerns in the future, don't hesitate to reach out. Thank you for choosing Mutual of Omaha Mortgage and for your 5-star rating. Take care. - Lauren Moushey 

Business response:

It's heartening to hear such positive feedback, Kristin! I'm glad to know that my quick responses and communication style made a difference for you. It's always my goal to provide knowledgeable, friendly service at Mutual of Omaha Mortgage. Your kind words and the perfect rating mean a lot to me. Looking forward to assisting you again in the future! 

Business response:

Hi Deborah, I'm thrilled to hear about your positive experience with Mutual of Omaha Mortgage! Your words mean a lot to me. It has been my pleasure to assist you and ensure you feel valued and informed throughout the entire process. Your satisfaction is my top priority, so hearing that you felt not just like a number, but a valued client, really makes my day. Thank you so much for your kind review and for awarding me a 5-star rating. I'm always here to help should you need anything in the future! Lauren Moushey 

Business response:

Hi Brenda, I'm thrilled to hear that you had such a positive refinancing experience with me at Mutual of Omaha Mortgage. I'm passionate about making the process as smooth and understandable as possible, and I'm glad that came through during our time working together. Your recommendation means a lot to me. I was more than happy to help you through every step of the process, and I'm here should you need any further assistance. It was truly a pleasure working with you. Thank you for taking the time to leave such a thoughtful re... read more

Business response:

I'm truly grateful for the glowing review, Sherry. It was my pleasure to assist you and your kind words mean a lot to me. I'm delighted to hear you were satisfied with the level of service I provided. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

Hi Samuel, I'm thrilled to hear about your positive experience with our process. Your feedback is a testament to the level of commitment we have at Mutual of Omaha Mortgage. I'm glad that I was able to respond promptly and handle situations, like the pest report issue, efficiently. Thank you for your kind words and the 5-star rating. It was a pleasure working with you.