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LBS Financial Credit Union
- Credit Unions
- Westminster, CA
About this business
Location details
5505 Garden Grove Blvd, Westminster, CA, 92683, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
RecommendedHello my name is Nelly De La Garza I have been with LBSFCU for 18 years I have always been faithful to my bank is with the only bank or financial that I have worked with, I have even had a car loan, personal loan and I have never been wrong I have always been punctual with my payments and today I am requesting a loan for a funeral and LBSFCU deny me the loan, I am disappointed and annoyed because LBSFCU closed the doors when I need them the most. I need to find a bank that won’t let their faithful clients down because I hav... read more
Business response:
We are sorry to hear about your loan service experience during this difficult time. We will be reaching out to you privately to find out more information.
RecommendedFriendly local bank. I finally decided to move my money from the tax-dodging big banks and invest in my local credit union. My money will support my community and local businesses rather than corporate greed.
Business response:
Welcome to our Credit Union family. We are looking forward to serving all your financial needs!
The phone cust support are always rude. I dont understand with technology, why does it always take 14 days for me to receive a new debit card after its been lost or compromised. They dont offer kid friendly savings accounts.
Business response:
Tee, thanks for the feedback! We are so sorry you had a bad experience with our call center. Providing excellent service to our Members is our focus, and we will share your comments with our Leadership Team and staff. Regarding debit cards, we are implementing instant issue debit cards at our branches this year. Debit cards usually take 7-15 days through the mail, but our new instant issue process will offer our Members cards at any branch, the day you need it. All branches will offer this service by mid-year and we are curr... read more
The phone cust support are always rude. I dont understand with technology, why does it always take 14 days for me to receive a new debit card after its been lost or compromised. They dont offer kid friendly savings accounts.
Their "on-line" website is the worst user friendly website of any banking institution I have ever had to deal with. Making a auto loan payment is like trying to break through a brick wall. Wish I had never done my auto loan with them.
Business response:
We sincerely apologize for any inconvenience you may have experienced. We will be reaching out to you privately to gather more information so we can help you access your account.
Their "on-line" website is the worst user friendly website of any banking institution I have ever had to deal with. Making a auto loan payment is like trying to break through a brick wall. Wish I had never done my auto loan with them.
LBSFCU handles fraud alerts terribly. This is the second time I've had my card compromised, and instead of them notifying me via email/ text/ call I had to find out this morning when I tried to request an Uber to get to work and my card wouldn't go through. The last time this happened I was dining out and my card declined when I tried to pay the bill. I'm pissed and now late to work, and unable to get in touch with anyone because they cut call center hours to begin at 8:30. Fucking wonderful!
Business response:
We sincerely apologize for any inconvenience you may have experienced. Unfortunately we cannot pull your account number based on your Facebook name. Please contact us privately to enable us to look into this.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.3 star rating with 2,397 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 8:30 a.m.