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Levin Furniture & Mattress Mentor
- Furniture Stores
- Mentor, OH
About this business
Location details
7799 Mentor Ave, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Sales experience was super. Delivery was much sooner than we were originally told
Business response:
Hi Thomas, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
We went into the store to purchase a dresser. The service was ok, but after purchasing they were not able to ship the dresser to the store that was near us. We have to drive almost a hour away to pick it up. We bought other stuff from the Mentor location and we never had to drive somewhere else to pick up an item.
Business response:
We are sorry to hear about the pickup inconvenience. We understand your frustration with the extra drive, however our Mentor location is not a pick up location. We realize this creates an unexpected situation for you, especially since you have previously purchased other items from our Mentor location. We apologize for any confusion this may have caused regarding pickup arrangements for your dresser purchase. We understand that having to drive almost an hour away is not the convenient experience you were expecting when you ma... read more
Michael was great to work with!
Business response:
Thank you for the great review and your kind words about Michael! We're delighted he provided excellent service. It's wonderful to hear that Michael was great to work with, and we truly appreciate you taking the time to share your positive experience. We'll be sure to pass along your feedback to Michael as well. Sincerely, Levin Furniture & Mattress
Salesman Mick was great! Very knowledgeable and was there to answer questions when needed.
Business response:
Hi Kelly, we are happy that our service has met and possibly exceeded your expectations. Thank you very much for sharing your experience. We share these reviews with our team internally and appreciate the trust you put in our family-owned brand. We hope to see you again soon. If there is anything we can do to assist you, please email us at (customerinquiry@levinfurniture.com) or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
Jacob and Jon did a great job helping us.
Business response:
Hello Mark, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
I want to say this .... I bought a couch and Love seat to match , April 2024 it's now Dec . 2024. ! I wanted to tell Levins right off the bat ! But I waited , and still!! The worst furniture I ever bought! I am so in disbelief how cheap this couch is ! It's just me here 130 lb woman . But yet the cushions sink way in ! Already! Like it's been used forever! Sooo uncomfortable. Just junk.. yes it was not the most expensive..however... It's already and has been a piece of junk. I am so unhappy. I cannot believe it . And ... read more
Business response:
We are disappointed to hear about your experience with the couch and love seat purchased from Levin Furniture and Mattress Mentor. We understand your frustration with the quality and comfort of the furniture, especially given the short time since your purchase. We take customer satisfaction seriously and would like the opportunity to address your concerns. Please email us at customernquiry@levifurniture.com to discuss this matter further. Our customer service team will be happy to review your purchase and explore possible so... read more
LEVIN is overpriced used sales tactics like 28% off final sales price and then wants you to pick up a new couch yourself. Or pay an extra fee for delivery and warranty. Give me a break.
Business response:
We're sorry to hear about your experience with our pricing. We understand your frustration regarding the discounts, delivery fees, and warranty options. We value your feedback and would like the opportunity to address your concerns in more detail. Please feel free to reach out to us at (440) 255-1320 to discuss your experience further. We're committed to ensuring customer satisfaction and would appreciate the chance to better understand and potentially resolve the issues you've encountered. Sincerely, Levin Furniture & Matt... read more
Didnt like the fact that the furniture was damaged when placed in my vehicle. I had to actually help carry it and load it. I called the salesperson who tried to help but the manager did not follow up to address my concerns. After purchasing furniture a few times at this store I felt they would make an effort. Very disappointed.
Business response:
Hello Mary , Thanks for reaching out to us. We are disappointed to hear that you had a negative experience with us. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
My 93 year old mother received her couch and chair which has both recliner in them the ones in the store she could work probably because the we're used a lot Her new one we're delivered Tuesday she could not recline them not strong enough call the company they said she could return them But they would charge a 15 % restocking fee pustules 200 for pickup sales manager said they couldn't wave the fees totally unacceptable to theat a 93 year old woman like this
Business response:
Dear Frank, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Frequently asked questions about Levin Furniture & Mattress Mentor
How is Levin Furniture & Mattress Mentor rated?
Levin Furniture & Mattress Mentor has a 4.7 star rating with 2,252 reviews.
When is Levin Furniture & Mattress Mentor open?
Levin Furniture & Mattress Mentor is closed now. It will open at 10:00 a.m.