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Lockaway Storage
- Self Storage
- San Antonio, TX
About this business
Location details
3280 Northwest Loop 410, San Antonio, TX, 78213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I met with Karen and she had great customer service. She was extremely nice and friendly. The facility was clean and had easy access.
Business response:
We are so grateful for your kind words about our storage facility. Thanks for sharing your review with us and the community, Michael! Cheers, Lockaway Storage - Loop 410
Almost nine years ago. I opened my storage unit. It was for $99 a month. It's up to $168 a month now I spoke to other people who rent from there and theirs is not that high. This was for a 10 x 10 unit. This morning, we emptied the storage unit. I had two boxes, a tall box and a smaller box empty that I couldn't put in the dumpster because the dumpster was locked. We swept out the storage unit as requested and agreed upon. I received a call from Rhonda telling me she was going to charge us $25 waste fee. I was already more t... read more
I've rented storage before, and Lockaway Storage at 410/I-10 is the most positive experience I've had. The building is secured, clean and nice, quite affordable rates, and the staff is kind and helpful. Thank you
Business response:
Thank you so much, Carlos S. We try to create a great overall self storage experience for our customers to show how much we value their business, we are pleased to have met your needs! Cheers, Lockaway Storage - NW Loop 410
Ok Tom, where are your pictures to back your statements? You are obviously trying to save face. The city cited you for noncompliance but gave you the opportunity to meet their standards within a duration of time or be fined. YOU WERE FOUND TO BE IN COMPLIANCE ONLY AFTER THE CITY GOT INVOLVED. Good luck with your rat hotel.
Business response:
Updated response: Cindy, to update our response to your updated review. Actually, the city came out and found us 100% in compliance, there was no citation or fine, but told us we were in perfect compliance with all statutes, regulations, and ordinances. Again, when we looked at your unit when you complained of rats we found that you had been storing food in the unit which is strictly forbidden in the lease agreement because, well, they invite rodents. Rodents that have not been a problem before or since in any unit except y... read more
My wife and I have used Lockaway at 410/I-10 for a few years. Andrew has always been friendly, professional and above and beyond in his approach to our needs. His dedication to his position and stellar customer care, is what keeps Lockaway the best storage solution for us! Thank you Andrew! Also, Linda, employee in training had a nice customer approach as well; we wish her the best with Lockaway!
Business response:
Wow - thanks for your kind remarks, Steven! We thrive on this type of feedback, so I'll be sure to pass this review off to the team. Our goal is to provide the best services in the industry, and I'm ecstatic that we were able to make it happen for you. Cheers, Lockaway Storage - NW Loop 410
They have the best office staff who are knowledgeable and helpful for your needs. I've rented with them twice and would do it again. Chevis and Michelle are the best.
Great place to store all your things! I've been renting a unit here for years. Staff is super friendly especially Andrew. He is the best. If you ever have a problem they will fix it. My unit did flood one time, very minor. But everything was sordid out. They have a band hall here if you play in a band it's very handy!
I recently rented s storage unit at Lockaway Storage. The manager Andrew was very professional & helpful in choosing the right storage unit for my needs. The property is very well maintained & clean. Good security. Highly recommend to everyone. Plus it was very reasonable.
I discovered that my unit had been broken into and items were missing. I told the lady at the front and she pointed to the sign saying "not responsible for stolen items". Thanks Lock Away! Due to the rising cost of storage they raised my rent from $30 to $42. Thanks Lock Away! I got orders and needed to move out. Rent was due on the 1st and I was moving my stuff out on the 4th. Asked for a prorated amount for the 4 days and was told, "sorry, we don't do that". Paid a full month's rent for 4 days. Thanks Lock Away!
Business response:
Hi Laura, We are sorry to hear you had such an experience at a Lockaway facility. I looked into this personally and found that you were storing at a different Lockaway Storage in San Antonio, not at this facility. I talked to the manager at the other facility and they don't ever remember having a conversation like this. We do pro-rate move outs up to the 10th of the month if customers ask for it. If you would be willing to reach out to me (I sent a private message with my contact info) I am sure we can get this resolved. ... read more
Frequently asked questions about Lockaway Storage
How is Lockaway Storage rated?
Lockaway Storage has a 4.8 star rating with 271 reviews.
When is Lockaway Storage open?
Lockaway Storage is closed now. It will open at 9:00 a.m.