Lynridge of San Antonio Assisted Living & Memory Care

Anonymous 

on AplaceForMom

8 years ago

I'am pleased with my move to this community. Everyone have been very kind, and welcoming. The community looks great, and the staff is wonderful. All is well for me at this community. 

Anonymous 

on AplaceForMom

9 years ago

If it would have been up to me, I would have moved my mother into this community. Everyone is so nice and my church is trying to partner with them so I constantly get emails of activities and things going on. Their goal is to have activities that their residents will actually enjoy. They have had things like learning how to make tamales and musicals. They also have a bar for happy hour. 

Anonymous 

on AplaceForMom

9 years ago

When i had taken a tour of this community it was not even opened yet, it is brand new. Everything was very well decorated and all of the amenities they had where very nice. I just did not like the fact that it was so brand new, I wanted something already established for my mother. 

Anonymous 

on AplaceForMom

9 years ago

Heartis San Antonio is a new community. When i went for a tour i wasn't able to see any interaction between the staff and residents since they were still in the process of opening. The staff that i did get to meet during my tour were nice and the community was new and clean. The tour guide explained everything that would be offered and gave me a lot of information. I would recommend a tour of the community now that it has been opened. 

Pat S 

on AplaceForMom

a year ago

I have not been impressed with Heartis. The day after my husband arrived the top 2 administrators resigned and a few days later the financial administrator also left. The replacement executive director resigned after 2 weeks. If my husband was not getting physical, occupational and speech therapy along with an MD I would remove him from the facility. It is very difficult to get answers to questions to about his care. My husband's clothes are not being changed. I found he was wearing the same clothes on a Tuesday that he was ... read more

Ann M 

on AplaceForMom

2 years ago

We have been very disappointed recently with the service at Heartis. On multiple occasions Mom had to wait for over an hour for breakfast because “no one showed up” to cook. The wait staff is slow and often all other staff have to “pitch in” to cover. The staff that is supposed to respond to the button pagers are taking forever to respond. Such a lovely place with so much potential, but significant staffing issues. 

Child of memory care resident 

on AplaceForMom

3 years ago

Many caregivers and other staff were diligent, kind, caring. But the place gave them no tools to succeed. They do a great sales job, though, boasting about a fancy multi-point care program that enriches lives of dementia patients. No such thing. In fact, no one there understands dementia at all. Just your standard MC place with high turnover and absenteeism. Promised multiple food options for each meal. Nope. Always a surprise, never a choice. Care plans were not discussed or executed. Attrition and absenteeism off the chart... read more

Anonymous 

on AplaceForMom

7 years ago

Although it is a beautiful building the services are lacking. The memory care is nothing like they promote. Mismanagement of meds, inconsistency with activities and snacks, no reminders for the daily tasks that dementia patients need. I could go on but do your research and proceed with caution if you are searching for a memory care facility for your loved one. They deserve better than what Heartis can provide. 

Withholding name to protect my relative 

on AplaceForMom

8 years ago

I would be very cautious of this organization. They have not been honest or caring. Very rude to families and I question the care that is given. I would look elsewhere. I have first hand experience with them. I wouldn't wish that on anyone else.