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Marc Geballa DDS
- Endodontists
- Bowie, MD
About this business
Location details
6911 Laurel Bowie Rd, Suite 313, Bowie, MD, 20715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter came into this office on April 29, for a root canal. I paid for the root canal in full and the procedure could not be performed. I realized almost a week later that I was owed a refund and called into the office for a refund. Customer service has been so rude, the procedure is only explained to me AFTER I've provided a follow-up call. I called on Monday and spoke with Candy thereafter she stated, I was more than welcome to contact MetLife to see where the explanation of benefits are. MetLife stated the EOB was se... read more
Business response:
I'm sorry you feel this way, Our office is digital and paperless , except billing,where we prefer to receive the EOB from the insurance company then mail refunds or invoice. Each office has the liberty to choose how they would like to do their administrative tasks.
Dr. Gabella was unable to preform the procedure I came in for so he told me I would be receiving a refund for the work that was done. After my insurance paid I was left with a bill that amounted to being charged around $500 per hour for his services. I was in his office a total of 30 minutes and was forced to pay $225 out of pocket after in-network insurance. The facilities are also outdated.
Office staff is rude. "Are you a new patient?" "Yes" "You have to wait a month for an appointment." Fees are very high.
Good evening Dr. Geballa. I was examined by you March 3rd for a procedure that I cancelled, I paid a deposit of $555.00. Since then I've been told several reasons why the funds have not been returned, although, I qualified to your book keeping off that there is no reason for my refund should be kept. When I completed the last conversation with your book keeping office, the staff member was disrespectful to me and the third party that was conferenced in. To this day, I do not understand why.
Frequently asked questions about Marc Geballa DDS
How is Marc Geballa DDS rated?
Marc Geballa DDS has a 4 star rating with 146 reviews.
When is Marc Geballa DDS open?
Marc Geballa DDS is closed now. It will open tomorrow at 8:00 a.m.