Medical Park West Rehabilitation and Skilled Care

3.2

Nursing home
Norman, OK

About this business

Healthcare Nursing home

Location details

3110 Healthplex Dr, Norman, OK, 73072, United States

Get directions

3.2218 reviews

Select a rating

L. K.

5 years ago

My mother was transferred here post hip surgery, and the first night she got there, the EMTS drove my mom around on the gurney for like 10 minutes inside the facility lookingfor ANYONE that worked there. This was around 9:30pm so not even graveyard shift. NO ONE- NO ONE came in her room for over and hour to greet her, say hello etc. When someone FINALLY came in, my mother (whom is COMPLETELY oriented) said she was hungry and they told her the kitchen was closed, did not offer anything else but to suggest "having her family c... read more

Business response:

Thank you for posting a review and we’re sorry to hear you didn’t have a pleasant experience. We want the opportunity to investigate your feedback further. Please send your contact information to [removed] and someone from our team will be in touch with you.

Carol

6 years ago

Would go 0 stars if I could. My mom just left AMA. Supposed to go in to get her strength back after hospital. Was there a week and had one day of rehab. She slept in her clothes kept same depends on all day. The kicker was they gave her 9 pills at one time and my mom has a disease that limits her ability to swallow and speech therapy says one at a time and they wouldn’t listen to my dad. They could have killed her. Run away fast.

Business response:

Thanks for your review. Feedback is important to us. Please send us your contact information to [removed] so we can hear more about your experience. Quality care is our highest priority.

Doris Burris

6 years ago

The therapy and therapist here are excellent. The nursing is very understaffed. When the call button is pushed a patient has to wait 30-60 minutes for help. They remove soiled linens but don’t remake beds for over an hour. I would not recommend putting a loved one here.

Business response:

Hello Ms. Burris, we’re extremely sorry to hear about your experience at Medical Park Rehabilitation and Skilled Care. Customer care is first and our highest priority. Our Facility Administrator would like to discuss your concerns further. Please email us your contact information at [removed], and a facility representative will reach out to you soon.

Anonymous

6 years ago

My Aunt stayed here, they very understaffed. It takes a hour for a response when the patient calls a nurse. I would not recommend this place.

Business response:

We apologize for your unpleasant experience at our facility. At Medical Park West, we strive to deliver quality care. We are thankful for your feedback as this will help us improve our services.

Judy Connell

7 years ago

My mom was only supposed to be in there for only two weeks and they said she wasn't quite ready. Wished we would have taken her out then!! She was worse when she left than when she went in!!! They threatened Medicare might not pay for other medical bills if we went against medical advice. Wished I had gotten a lawyer to ask for for sure :(. Soon as insurance was close to stop paying they discharged her) 77 days of being miserable!! While in there she got fluid A ,pneumonia, C-diff. Told them she would be healthier at home th... read more

Business response:

Thanks for your review. Feedback is important to us. Please send us your contact information to [removed] so we can hear more about your experience. Quality care is our highest priority.

Misty Dawn Mitchell

7 years ago

Day 4... a little better as far as PT and OPT due to one being changed. We even got invited in the room and a little tour...which was obviously because issues were brought up, but we'll take what little changes for the better we can get! However, the overall nursing staff and aides are not good. Excuses for call lights not being answered for 15 minutes, bedding STILL not being changed 4 days in (we did it ourselves). It's sad, scary, disgusting, disturbing and disheartening to think what happens to our loved ones when no one... read more

Business response:

Thanks for your review. Feedback is important to us. Please send us your contact information to [removed] so we can hear more about your experience. Quality care is our highest priority.

Anonymous

7 years ago

I have never met more hateful people as I've met at Medical Park West, I wouldn't send my dog to live there.A couple of the nurse's we're amazing but other than them, most of the employees were lazy,and no where to be found. Very rude people, horrible place.