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Mercedes-Benz of Cincinnati
- Car Dealers
- Cincinnati, OH
About this business
Location details
8727 Montgomery Rd, Cincinnati, OH, 45236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sales staff Discrimination M-B Cincy sales staff, Chris Dow, failed to indicated the vehicle purchased did not have a front license plate bracket and when asked after the sale suggested I just drive without a front license plate--apparently thinking women are too dumb to know it's the Ohio Motor Vehicles law that requires it. Sales manager, George Bic, won't even give the curtsy of returning a phone call, and finally the dealer prep for delivery was poorly done--the inside window glass was never cleaned and the previous owne... read more
Inability to diagnose and resolve I have been to the dealership 4 times with the same wobbling sound in the right rear area. On the 4th trip they told me they will no longer deal with me. I sat with the foreman, technician Ed and the Service manager. The service manager told me he will no longer work on my vehicle and that were "done". There is an obvious issue noise occurring in the right rear wheel area and after number of false diagnosis and due to the false diagnosis I spent over $3,500 and even on the last visit I was t... read more
Worst possible customer service The day after delivery I could not shut of the car using the gear switch. Same day, I couldn't start it with the switch. Dealer refused to have car repaired at Benz dealer in Pittsburgh where I live. Really? They want me to drive to Cincinnati Really? Worst customer service ever. Stay away from this dealer.
Early Friday morning buy Jim Rutter sales guy was fantastic. He was honest, polite and answered all of my questions. The only negative was the management. Jack Hoffman barely ackmloedged me and the sales manager spent most of his time pacing in front of the glass office. They sent me a generic email about my experience and I suggested that they should at least meet the customers who bought a car. Jack went on to say that he is too busy managing a sales staff of 12 but at 10a on Friday morning I was the only one in the dealer... read more
Business response:
I appreciate the response and commitment to improve. That's all I wanted in the first place. Let me clarify and say that Robert Wilson sent me an email to which I responded but he did not even meet me during my sales transaction. He spent all of his time pacing in front of his office and socializing with the staff. Jack Hoffman was rude and abrupt. I hold these individuals responsible for the the culture of customer arrive in the dealership since they are in the position of leadership and should lead by example. The best res... read more
Terrible Buying this car from MB of Cincinnati has been the worst car buying experience that I've dealt with. Communication on when courtesy vehicles would show up was terrible and didn't keep me informed at all. I was lucky enough to be at work those days and not traveling. Service in the vehicle was beyond terrible. The car was delivered dirty and wasn't complete with the work that I was told would be done. I wish I could go take the car back and get my old one back because I don't even want to drive it after all the hassl... read more
Can It get any worse? Started off great and went downhill pretty quick. This would have been the quickest sale for the dealership ever. I walked in and made a decision in 20 mins. Ran into issues ranging from trying to push a "almost new" car with a scratch (in sales guy's words: don’t expect perfection) to nickel and dime for an I-Phone 6 cable. To top it, the sales guy clearly said "car is a Certified Pre Owned". And the following day during the closing he completely flips his story claiming never having the discussion wan... read more
Second Mercedes If anyone told me 6 months ago I would own two Mercedes, let alone one, I would have told them they were crazy. The truth is, after my wife purchased a GLA a couple months ago, I found myself back talking to Anthony DeStefano about a GLK. We are not the type of couple that can just go buy whatever we want, but when you keep your cars as long as we do (typ 8 to 10 years) we want a vehicle that will last without worrying about long term maintenance expenses. Mercedes-Benz of Cincinnati makes buying a nice car a... read more
Frequently asked questions about Mercedes-Benz of Cincinnati
How is Mercedes-Benz of Cincinnati rated?
Mercedes-Benz of Cincinnati has a 4.5 star rating with 1,763 reviews.
When is Mercedes-Benz of Cincinnati open?
Mercedes-Benz of Cincinnati is open now. It will close at 5:00 p.m.