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Meridian at Westwood
- Assisted Living Facilities
- Fort Walton Beach, FL
About this business
Location details
1001 Mar Walt Dr, Fort Walton Beach, FL, 32547, United States
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It’s a great place! I love it! They some activities, but not as many as I thought they would. I think it’s a fabulous place. I ate there just the other day with my loved one and the food is fabulous. There is enough parking.
Business response:
Thank you for your review.
We used this for a respite stay and they're very on top of it. The residents are really really happy. There's a lot of interaction instead of people being sequestered in their rooms and separate from everyone. When you first walk in there is a big round table where they play games and talk and read. It's terrific.
Business response:
Mark, thank you for your kind words and this wonderful review!
We had our loved one here but had to move her because they did not have availability for the next level of care she needed. It seemed like a nice little community and would like to get them back into it when we have a chance.
Business response:
Anonymous, we're glad to hear you enjoyed your visit.
The turnover in staff concerns me. Why are staff so unhappy that they are leaving so often? I had a negative interaction with one of the staff members, [name removed] (the office manager), regarding their contingency plans for the residents when the air goes out. Her response to me was "What are your contingency plans at your house" in a sarcastic and unprofessional tone. My mom lives there, not with me. My contingency plan is none of her business but the Meridian is mine since that is where my mother resides. I brought the ... read more
Business response:
Thank you for taking the time to leave your feedback, though we regret that this has been your experience with us. We always appreciate hearing what we’re doing well and areas where we can improve, and we’re thrilled to hear about your mother’s time with us so far. We work hard to ensure that our interactions with everyone are positive and productive, and we have escalated your concerns you have raised here to management. Our team has an open-door policy to ensure that we maintain a clean, safe, and comfortable environment... read more
I can tell you that the place has really gone downhill. No AC on the 6th floor and repairs haven't even started. Been going on for awhile. Food service and quality has also gone way down hill. I am seriously considering moving my Dad
Business response:
We would like to apologize that this has been your experience. We regret the breakdown in communication regarding work and repairs being done throughout the community as we recognize the important role that it plays for both residents and loved ones. While we send an all-community text message, in addition to this, we will be posting notices on bulletin boards throughout the community. We are always looking to improve our dining experience, so we ask that you stop by our Executive Director’s office.
The A/C has been on a temp unit for 6 weeks . The maintace people have been there along as my mom has been there , there playing catch up . The laundry rooms machines do not work or work poorly due to lack of maintenance. I have seen a salad served that should of been thrown out. My mother's digestive track ,let's say she's been in the bathroom a bunch. We even brought her to the Doc for testing ,whating for the results.
Business response:
We would like to apologize that this has been your experience. We regret the breakdown in communication regarding work and repairs being done throughout the community as we recognize the important role that it plays for both residents and loved ones. While we send an all-community text message, in addition to this, we will be posting notices on bulletin boards throughout the community. We are always looking to improve our dining experience, so we ask that you stop by our Executive Director’s office.
The receptionist and staff are always friendly. They advertise that cable is included in the monthly rent, but it is not! The entire interior and furnishings need refreshing; rusted garbage cans, paint peeling, old carpet in hallways, etc The floors in my mother's room are very uneven which is a real tripping hazard There are always activities provided Several available services; hair dresser, massages sometimes, podiatrist, ride services, etc Need more staff at meal services Brochure advertises that meal service is restaura... read more
Business response:
Anonymous, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Meridian at Westwood.
My father is happy there. I am slightly irritated with the place bc they don't clean well and the service elevator has been broken for over 6 months with no sign of repair efforts. My father cannot get his couch delivered as a result. In my opinion, that is poor management and being cheap despite the amount of money they charge my father
Business response:
We are very glad that your father is happy here, and we regret that this has been your experience with us. Our housekeeping staff has been working very hard to ensure that the community is at it's best. We recognize that the elevator having been down makes the situation difficult, and we can confirm that the repairs are complete and the last step is inspection from the city which is happening next week. We always appreciate hearing from loved ones.
This is only MY rating. I had some early problems that never got solved. It was Corporate problems. I was happy to leave, and wouldn't go back.
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
Frequently asked questions about Meridian at Westwood
How is Meridian at Westwood rated?
Meridian at Westwood has a 4.4 star rating with 390 reviews.
When is Meridian at Westwood open?
Meridian at Westwood is open now. It is open 24/7.